Successful JOSM Board Meeting
The Journal of Service Management (JOSM) editorial advisory board meeting was held on June 18th at the SERVSIG Conference, Maastricht University. Thirty editorial board members met and discussed future strategies for...
The Journal of Service Management (JOSM) editorial advisory board meeting was held on June 18th at the SERVSIG Conference, Maastricht University. Thirty editorial board members met and discussed future strategies for...
On May 29-30, 2016, 50 leading service marketing scholars from Europe, USA, and Australasia came together in Paris for the Thought Leaders in Service Marketing Strategy Conference. The conference co-chairs Frederic Dalsace, Rob Palmatier, Francesca Sotgiu, and Stefan...
The Service Research Center, CTF in Karlstad had once again the great honor to host a network meeting for service researchers around the globe. It was an eventful two days...
The 22nd Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, was held at the San Jose State University campus in California July 8-9, 2015. The consortium began with...
Managers believe that improved satisfaction levels result in improved share (both share of wallet and market share). The reality, however, is not nearly so simple. Higher firm-level satisfaction is typically...
guest article by Katrien Verleye and Bart Lariviere On 11-12 December 2014, the Center for Service Intelligence was honored to host the third edition of “Let’s Talk about Service” (LTAS),...
guest article by Anders Gustafsson If we are able to start to collaborate across centers this will have a major impact on the field. Good things always happen when influential open-minded...
SERVSIG wants to thank Rodoula H. Tsiotsou and her team for organising and hosting this years SERVSIG conference in Thessaloniki. It was a wonderful conference. Rodoula was so nice to prepare a final report...