In June, Martin Mende (Associate Professor of Marketing, Florida State University) proposed that interesting avenues to novel scholarly ideas emerge at the intersection of services research and the public policy...
guest article by Kotaiba Aal and Kaisa Koskela-Huotari, Recipients of the 2016 Liam Glynn Research Scholarship Award Excitement fills the air as we approach the NHH Norwegian School of Economics in a...
The annual Frontiers in Service Conference was hosted by Norwegian School of Economics (NHH) and Center for Service Innovation (CSI) 23rd to 26th June. This was the 25th Frontiers conference...
From June 17-19, 2016 the Department of Marketing & Supply Chain Management and the Service Science Factory, Maastricht University’s School of Business and Economics (SBE), hosted the world’s largest service...
Dear all, The Service Research Center, CTF in Karlstad had once again the honor to host a network meeting for service researchers around the globe and it was great to...
All five of JSR’s editors – past, present, and future – attended the Frontiers in Service Conference in Bergen, Norway, June 23-26. For all five to be in one place...
The Journal of Service Management (JOSM) editorial advisory board meeting was held on June 18th at the SERVSIG Conference, Maastricht University. Thirty editorial board members met and discussed future strategies for...
On May 29-30, 2016, 50 leading service marketing scholars from Europe, USA, and Australasia came together in Paris for the Thought Leaders in Service Marketing Strategy Conference. The conference co-chairs Frederic Dalsace, Rob Palmatier, Francesca Sotgiu, and Stefan...
The Service Research Center, CTF in Karlstad had once again the great honor to host a network meeting for service researchers around the globe. It was an eventful two days...
The 22nd Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, was held at the San Jose State University campus in California July 8-9, 2015. The consortium began with...
Managers believe that improved satisfaction levels result in improved share (both share of wallet and market share). The reality, however, is not nearly so simple. Higher firm-level satisfaction is typically...
guest article by Katrien Verleye and Bart Lariviere On 11-12 December 2014, the Center for Service Intelligence was honored to host the third edition of “Let’s Talk about Service” (LTAS),...