Reviews & Report

CEOs: Nothing Drives Profitability like Great Customer Experience

The opening session at Frontiers 2017 was featured in the CEO forum magazine. The CEO Forum magazine is read by and exclusively for CEOs (hard copies are received by the top 10,000...

Looking back at QUIS15 in Porto

QUIS15 was hosted by the School of Engineering of University of Porto (FEUP), on June 12-15, 2017, in conjunction with CTF, Service Research Center, Karlstad University, Sweden, the Center for Services Leadership, W....

The 5th Naples Forum on Service

Guest article by Cristina Mele and Francesco Polese For more photos & impressions of the conference click here The 5th Naples Forum on Service was held 6–9 June 2017 at the...

New Photos & Impressions of SERVSIG Doctoral Consortium 2017

Guest article by Simon Hazée, Leonhard Mandl, and Janthorn Sinthupundaja, Recipients of the 2017 Liam Glynn Research Scholarship Award (New photos of the events are at the end of the...

Impressions from the 2017 Frontiers in Service Conference in New York City

From June 22-25, 2017, Fordham University’s Gabelli School of Business in New York City, hosted over 400 service researchers and practitioners from over 40 countries.  “The Gabelli School takes great...

Photos & Reflections of OFR 2017

The following article is an excerpt of the highlights of the Organizational Frontline Research 2017 Symposium. You can find more reflections about the event in the following PDF. The winners...

SERVSIG Reception at Winter AMA 2017

SERVSIG co-hosted an exciting reception at the 2017 Winter AMA conference in Orlando, Florida. With many SERVSIG members attending the Winter AMA and the Organizational Frontlines Research Preconference Symposium that...

Hospitality, Health, and Design at Cornell – Review & Photos

The new Cornell Institute for Healthy Futures (2015) role as an important contributor to the fields of senior living, healthcare, and design,was exemplified by its recent symposium: “Hospitality, Health, and Design: In Search...

Impressions & Photos of 5th LTAS in NYC

Guest article by Sertan Kabadayi, PhD  The Marketing Area at the Gabelli School of Business at Fordham University hosted the fifth edition of the Let’s Talk About Service (LTAS) workshop in...

Happy 30th Birthday, JSM!!!

guest article by Rebekah Russell-Bennett It was a balmy afternoon in Maastricht and at the end of a cobbled lane, service scholars gathered to celebrate the 30th birthday of the...

Photos from the RESER Conference 2016, Naples

guest article by Cristina Mele From September 7-10, 2016 the Department of Economics, Management and Institutions hosted the XXVI RESER conference with about 160 participants from different continents. Service research...

Services Research and Public Policy: A Match Made in Research Heaven!

In June, Martin Mende (Associate Professor of Marketing, Florida State University) proposed that interesting avenues to novel scholarly ideas emerge at the intersection of services research and the public policy...