News

5th OFR Symposium in Austin

The 5th annual Organizational Frontline Research (OFR) Symposium took place in Austin, TX on February 21-22, 2019. The aim of the OFR Symposium is to bring together a group of...

My academic role model: Lerzan Aksoy

by Lerzan Aksoy Thank you Rod Brodie for nominating me for this article! This is a difficult task as there are so many people I admire in the service space....

The Service Profit-Chain: An Inspiring Concept That Motivates Interdisciplinary Work

“It’s not that I’m so smart, it’s just that I stay with problems longer.” Albert Einstein By Jens Hogreve and Anja Iseke, winner of the 2017 Best Service Article Award When...

PhD Scholarships Business Management at Hariot Watt University

PhD Scholarships Business Management 2019-2020 Application Deadline: 23 Apr 2019 Details The Department of Business Management is offering up to two PhD scholarships to start in the academic year 2019-2020.  The...

8th Advances in Tourism Marketing in Namur

Marketing for More Sustainable and Collaborative Tourism Following the success of the previous conferences held throughout Europe, the 8th ATMC (Advances in Tourism Marketing Conference) will be hosted by the...

Nila Armelia Windasari wins Gabelli Scholarship 2019

In collaboration with SERVSIG, Fordham University’s Gabelli School of Business launched a travel scholarship program in 2018 to provide financial support to a junior faculty/PhD student from a developing country...

Articles in Service Journals – Feb 2019

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals – Feb 2019

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last month. For more information about the alert system methodology go here For all previous alerts go here...

2018 Robert Johnston Awards

The Journal of Service Management is delighted to announce this year’s award winners. Please join us to congratulate the winners of the best paper awards, for their contribution to JOSM and...

Call for SERVSIG Doctoral Consortium 2019

The Services Special Interest Group (SERVSIG) of the American marketing Association (AMA) is pleased to announce the 26th Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, to be...

How does the sharing and collaborative economy look like in 2030?

The collaborative economy (CE), and within it, collaborative consumption (CC) has become a central element of the global economy and has substantially disrupted service markets (e.g. accommodation and individual transportation)....

Three “Acid Tests” to Evaluate Your Research

by Yany Grégoire, HEC Montréal. He received in 2018 the Journal of Service Research “Best Reviewer” Award. First, I would like to thank Werner for inviting me to write this short...