News

2018 Robert Johnston Awards

The Journal of Service Management is delighted to announce this year’s award winners. Please join us to congratulate the winners of the best paper awards, for their contribution to JOSM and...

Call for SERVSIG Doctoral Consortium 2019

The Services Special Interest Group (SERVSIG) of the American marketing Association (AMA) is pleased to announce the 26th Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, to be...

How does the sharing and collaborative economy look like in 2030?

The collaborative economy (CE), and within it, collaborative consumption (CC) has become a central element of the global economy and has substantially disrupted service markets (e.g. accommodation and individual transportation)....

Three “Acid Tests” to Evaluate Your Research

by Yany Grégoire, HEC Montréal. He received in 2018 the Journal of Service Research “Best Reviewer” Award. First, I would like to thank Werner for inviting me to write this short...

Healing the Social Media Headache

How Social Media Helps Co-create Innovation by Marisa Muninger, Dominik Mahr, and Wafa Hammedi Yes, firms know more than 3 billion people spend a considerable amount of time on social media...

IESS 2.0 in Porto

10th International Conference on Exploring Service Science, IESS 2.0 Faculty of Engineering of the University of Porto (FEUP) February 05-07, 2020 in Porto, Portugal. Deadline: September 30, 2019 The 10th International...

CfP SMR: The Role of Context in Resource Integration and Value Cocreation

Special Issue Journal of Service Management Research The Role of Context in Resource Integration and Value Cocreation Guest Editors: Michael Kleinaltenkamp, Freie Universität Berlin, Germany Ingo O. Karpen, RMIT University,...

Articles in Service Journals – Jan 2019

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals – Jan 2019

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last month. For more information about the alert system methodology go here For all previous alerts go here...

CfP JSR: Transformative Service Research

 Special issue of the Journal of Service Research  “Transformative Service Research and Unintended Consequences: Helping without Harming” Submission deadline: Jan 31, 2020. “Without reflection, we go blindly on our way, creating...

CSR Across the Atlantic in Boston

The Conference on Corporate Social Responsibility across the Atlantic: Reviews, Issues and Perspectives will be held at the University of Massachusetts Boston from May 22-24, 2019. Papers should be submitted to CSRConference@umb.edu...

QUIS16 Consortium

QUIS16 Doctoral Student and Recent Graduates Consortium Deadline: Feb 20th The purpose of QUIS16 Doctoral Consortium is to help Ph.D. Students and recent graduates maximize their chances of having a successful...