News

Call for Nominations: 2022 SERVSIG Emerging Service Scholar Award

We would like to request nominations for the 2021 SERVSIG Emerging Service Scholar Awardgranted by the University of Porto SERVSIG and the University of Porto are proud to present the Emerging Service Scholar Award. This award recognizes...

Call for Nominations: Best Service Article 2021 Award

We would like to request nominations for the 2021 SERVSIG Best Service Article Award  The “SERVSIG Best Service Article Award” is presented annually by SERVSIG to the author(s) of the best article...

Call for nominations for the 2022 SERVSIG Awards

Details for each call can be found there: – 2022 SERVSIG Best Dissertation Award – 2022 SERVSIG Emerging Service Scholar Award – SERVSIG Best Service Article Award (published in 2021)...

Call for Nominations: 2022 SERVSIG Best Dissertation Award

Call for Nominations for the 2022 SERVSIG Best Dissertation Award (granted by Maastricht University). Award, Eligibility, and Selection:– Candidates must be doctoral students / graduates in marketing or a related...

Call for Nominations: 2022 SERVSIG Christopher Lovelock Career Contribution Award

We would like to request nominations for the  Christopher Lovelock Career Contribution Award 2022 The “Christopher Lovelock Career Contributions to the Services Discipline Award”  is presented annually by SERVSIG to the...

Journal Rankings III: Four (much worse) counterstrategies

Guest article by Jonas Holmqvist. As we’ve seen last month (read here), there is some legitimate criticism of journal rankings, and of the practice of basing decisions about promotion, recruitment...

Thank you, Martin Mende, for your service to SERVSIG!

SERVSIG extends its gratitude to Professor Martin Mende, Jim Moran Professor of Business Administration in the Department of Marketing at Florida State University’s College of Business, for his outstanding service...

Customer Experience Management: A podcast for researchers and practitioners

Guest article by Carlos Velasco & Anders Gustafsson. In this article, we reflect on customer experience management and the contribution of their new initiative in the area; a podcast for...

The Dawn of a Golden Age of Service

Guest article by Jim Spohrer, Christopher Lovelock Career Contributions Award Recipient 2021. The pandemic has changed our daily service experiences.  COVID has taken its toll on all of us. All types of service...

Articles in Service Journals – October 2021

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Assistant/Associate Professor in Marketing at ESCP Madrid

ESCP Business School, Madrid campus (Spain) Assistant or Associate Professor in Marketing Application deadline: 20 January 2022. ESCP Business School invites applications for a position of Assistant or Associate Professor in...

CfP IMM: The Dark Side of AI

Call for Papers for a Special Issue of Industrial Marketing Management. “The dark side of Artificial Intelligence for Industrial Marketing Management: Threats and risks of AI adoption” Guest co-editors: Pantano...