News

Webinar: “Service Research as a Global Discipline: Building Bridges for Transformation”

14 November 2023 (at 3 pm CET) It is our pleasure to announce the next online seminar, by Jay Kandampully (Ohio State University, Editor of Journal of Service Management, Founder of IRSSM) ...

New Assistant Professor Position in Boston

The College of Management at the University of Massachusetts Boston invites applications for a tenure-track Assistant Professor position in marketing / sport business, beginning from September 1, 2024. Candidates must...

PhD Position: Designing Technology-Infused Service for Superior Experience (University of Twente, NL)

Entrepreneurship and Technology Management (ETM) section, High-tech Business & Entrepreneurship Department (HBE), Faculty of Behavioural Management and Social Sciences, University of Twente, NetherlandsPhD Position Application deadline: 20 November 2023. Are...

Service Management / Transformative Service Research Postdoc (Namur, Belgium)

Nadi-CeRCle – University of Namur, Belgium Postdoctoral Researcher Application deadline: 1 December 2023 We are thrilled to announce a postdoctoral position in the dynamic field of Transformative Service Research (TSR)...

Assistant Professors: Research Pipeline Survey

Hey assistant professors, We would like to better understand the challenges and issues assistant professors face in cultivating their research pipeline. This survey is intended to collect your thoughts and...

Center for Research Excellence in Marketing (CREM): Online Workshops

Experimental Research Design 30 Nov — 2 Dec 2023 Shaping Through the Review Process4 Dec — 5 Dec 2023 Center for Research Excellence in Marketing (CREM), MICA, India Application deadline:...

RRBM – Marketing Award Nomination opens

The AMA is working with EBSCO, Sheth Foundation, and the Responsible Research for Business and Management (RRBM) network to offer an award for published papers that promote responsible research in...

CfP Human Resource Management: Frontline Service Employees

Call for Paper for a Special Issue of Human Resource Management. Human Resource Management on the Frontlines: Confronting the Challenges of Service Work Transformation Guest Editors: Subramony M, Collings DG,...

2024 AMA Summer Conf.: Service Track

Call for Papers for the SERVICES, RETAILING, AND SALES TRACK (2024 AMA SUMMER ACADEMIC CONFERENCE) Boston, MA August 16-18, 2024 Submission deadline: February 7, 2024 We encourage submissions that focus...

From AI to Sustainability: How Actor Ecosystem Readiness (AER) Shapes Today’s Service Encounters

Guest article by Ilias Danatzis, Ingo O. Karpen, and Michael Kleinaltenkamp, winners of the SERVSIG Best Service Article Award. We are honoured to receive SERVSIG’s Best Service Article Award for our 2022 paper...

Turning Challenges into Opportunities: Thriving Amidst Change

Guest article by Tor W. Andreassen. Change is the only constant in life. In all our roles—as citizens, employees, customers, investors, or leaders—we must navigate the ever-present currents of change,...

Meet SERVSIG Social Impact Officer Rebekah Russell-Bennett

SERVSIG is proud to announce Rebekah Russell-Bennett as the inaugural Social Impact Officer of the SERVSIG board. The Social Impact Officer is a new role in recognition of the increasing...