The Evolution of Service Research at IBM
Guest article by Jim Spohrer and Hamid R. Motahari-Nezhad This short article should be viewed as a down payment on a longer, more complete history of the evolution of service research...
Guest article by Jim Spohrer and Hamid R. Motahari-Nezhad This short article should be viewed as a down payment on a longer, more complete history of the evolution of service research...
Guest article by Jochen Wirtz The trade-off between service excellence and service productivity has been widely acknowledged and remains a key challenge. However, advances in technology have the potential to...
Managers believe that improved satisfaction levels result in improved share (both share of wallet and market share). The reality, however, is not nearly so simple. Higher firm-level satisfaction is typically...
Please join me in congratulating the winners for their continued contributions to Journal of Service Management and to our service research field. The winner were selected based on nominations of the...
guest article from Tor W. Andreassen and Per Egil Pedersen Norway has a strong history in Government-supported research on service innovation. In the late nineties, Norwegian researchers were active in the RESER...
Guest article from Rebekah Russell-Bennett and Steve Baron Update: Thanks to Emerald we can offer you the top 10 most read articles for free here Since we took over as Co-Editors of...
guest article by Roland Rust I guess I’ve always prided myself on being a little bit of a futurist. For example, I co-wrote a paper (with Rick Oliver from Nortel)...
Service Design for Innovation (SDIN), a Marie Curie European Training Network, is now seeking 9 outstanding Early Stage Researchers (ESR) to join its 3 years research training program, involving a...
Bridging and Transcending Co-creation and Engagement 4-6 December 2015, Peppers Guest House, Hunter Valley Wine Region, Australia Over the past decade, research addressing the concepts of co-creation and customer engagement...
NHH Norwegian School of Economics in Bergen, Norway (www.nhh.no), invites applications for a three- or four year postdoctoral position in service innovation at the Department of Strategy and Management. NHH...
EGADE business school invites you to have a unique academic experience in Mexico The area is service management research with a priority for three main areas: – Service innovation, including new service development...
AMA SERVSIG Doctoral Consortium, San Jose (California), July 8-9, 2015, preceding the Frontiers in Service Conference It is our pleasure to invite you to participate in the 22nd Annual AMA SERVSIG...