guest article by Jay Kandampully In the advanced economies, the steady growth of the service sector over many decades has led to a balance in knowledge creation (research), knowledge dissemination...
guest article by Gaby Odekerken-Schröder You are intrigued by services research and so am I. You probably just returned from the Winter AMA in beautiful San Antonio, Texas. In the ‘meet...
May 26-27, 2015, University of Warwick in Venice, Italy (Palazzo Pesaro-Papafava) The personal data economy consists of individuals, public and private institutions increasingly connected in an ecosystem that shares and uses...
It is our great pleasure to announce that from the 25th volume onwards, as the journal approaches a quarter of a century of existence, Managing Service Quality (Impact Factor: 0.984)...
The Journal of Service Research has announced a Call for Papers for a Special Issue on Service Design and Innovation. The submission deadline is January 15, 2016. Service design and innovation...
SERVSIG is proud to announce the installment of the new 2015 SERVSIG Emerging Service Scholar Award sponsored by the digital media lab at UMass Boston. This award recognizes contributions to...
Dear Service Community, I would like to call for proposals for the SERVSIG’s Best Service Article Award 2014 The “AMA Best Services Article Award” is presented annually by SERVSIG to...
I would like to call for proposals for the Christopher Lovelock Career Contribution Award 2015. The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to...
Call for Papers Annual Conference On Professional Service Firms, 5-7 JULY 2015, Saïd Business School, Oxford, UK 25 Years since “P2” – Time to take stock and look to the future...
guest article by Mary Jo Bitner, Editor JSR As the current editor of the Journal of Service Research, it is my privilege to observe first-hand what people are thinking about,...
Guest article by Chatura Ranaweera & Marianna Sigala. As the co-editors of the Journal of Service Theory and Practice (JSTP) [formerly titled, Managing Service Quality (MSQ)], it is our privilege to address the...
Guest article by Per Skålén. CTF’s efforts to develop groundbreaking theoretical knowledge has resulted in multidisciplinary research themes: Service Innovation, Service Management, and Service Experience. Based on these themes CTF is...