Guest article by Per Skålén. CTF’s efforts to develop groundbreaking theoretical knowledge has resulted in multidisciplinary research themes: Service Innovation, Service Management, and Service Experience. Based on these themes CTF is...
The 2015 Colloquium is being hosted by CERS Centre for Relationship Marketing and Service Management and the Department of Marketing, HANKEN School of Economics 15-17 September 2015 in Helsinki, Finland....
The deadline for submitting refereed papers and proposals has been extended to April 7, 2015!!! The 10th Annual Meeting of the Service Management and Science Forum June 11-13, 2015 Bentley University...
Journal of Personal Selling & Sales Management Special Issue on The Intersection of Professional Selling and Service The Journal of Personal Selling & Sales Management (JPSSM) is pleased to announce...
guest article by Katrien Verleye and Bart Lariviere On 11-12 December 2014, the Center for Service Intelligence was honored to host the third edition of “Let’s Talk about Service” (LTAS),...
Journal of Service Research Special Issue on Service Design and Innovation Developing New Forms of Value Cocreation Through Service Mary Jo Bitner, Arizona State University, USA Lia Patrício, University of Porto, Portugal...
guest article by Thorsten Gruber In the current UK economy where services contribute to almost 80% of the UK economy relative to manufacturing, we thought there is a real need...
Dear SERVSIG member: On behalf of the Organizing Committee of SERVSIG2016 I would like wish you a happy holiday season and all the best for 2015! I would also like...
The AMA ServSIG announces a call for special session proposals for the AMA Summer Marketing Educators’ Conference (14 – 16 August 2015) in Chicago, IL. Michael Ahearne (University of Houston)...
Int. J. of Services Technology and Management – Special Issue on: “Measuring Service Performance in the Tourism and Entertainment Industries” Guest Editors: Prof. Frank Pons and Prof. Elissar Toufaily, Kedge...
Below please find the links to films and photos from the International Network Meeting of Service Researchers, September 2014. Anders Gustafsson – Welcome – Purpose of this Network Meeting A Parasuraman...
Dear Forum co-creators, we have received numerous requests to extend the abstract submission deadline and we have decided that the final deadline is postponed to 30 December 2014. Please keep...