News

JSR Awards announced

During the Frontiers Conference 2016 in Bergen, the following JSR awards were given for 2015: JSR Best Paper Award 2015: Service Systems: A Broadened Framework and Research Agenda on Value...

Successful JOSM Board Meeting

The Journal of Service Management (JOSM) editorial advisory board meeting was held on June 18th at the SERVSIG Conference, Maastricht University. Thirty editorial board members met and discussed future strategies for...

Open Service Chair position at Cornell

The School of Hotel Administration at Cornell University is accepting applications for a senior, tenure-track faculty member for the Michael D. Johnson Family Professorship of Services Marketing Position Description: The...

Rich Oliver passed away

I am sorry to report the recent death of Rich Oliver (see the message below from Vanderbilt Dean Eric Johnson).  Rich was a brilliant theoretician, and in my view the...

Research Insights: Does answering questions change consumer revenge responses?

guest article by Mina Rohani, Finalist of the SERVSIG Best Dissertation Award 2016 (granted by Maastricht U) People are increasingly getting revenge—that is, actions motivated by a desire to harm...

10 Things You Should Know While Crossing the Rubicon

guest article by Yves Van Vaerenbergh Glory be, I defended my PhD (in October 12, 2012)! I wrote my dissertation in rather challenging circumstances. Even though I obtained my PhD at...

Impressions from the JAMS Thought Leaders conference in Paris

On May 29-30, 2016, 50 leading service marketing scholars from Europe, USA, and Australasia came together in Paris for the Thought Leaders in Service Marketing Strategy Conference. The conference co-chairs Frederic Dalsace, Rob Palmatier, Francesca Sotgiu, and Stefan...

Ray Fisk receives Inaugural AMA SIG Leadership Award

The American Marketing Association announces Raymond P. Fisk as the recipient of the inaugural AMA Special Interest Group (SIG) Leadership Award. Dr. Fisk is Professor and Chair of the Department of...

Getting to know: Ray Fisk

Interview was executed by Matt Weingarden, AMA  Raymond Fisk is Professor and Chair of Marketing at Texas State University. In 2016, he was selected as the inaugural SIG Leadership Award recipient, honoring his significant contributions...

SERVSIG takes global seriously

The conference season just started again and colleagues from all around the world will meet again. I personally enjoy this time of the year as it shows us once again how diverse and international...

Special SERVSIG Award for Pierre Eiglier

“Special SERVSIG Award for Extraordinary Service to the Service Research Field” for Professor Pierre Eiglier At the recently-concluded “14th International Research Conference” (May 31st – June, 3rd) in La Londe, France,...

New invited speakers for the LTAS Workshop in New York

Please save the date for the 5th edition of Let’s Talk about Service (LTAS) in New York City at the Fordham University. Great new invited speakers! Make space in your...