guest article by Scott Cowley Amazon has recently been the target of some high profile negative press about its intense workplace pressures. One would almost think there would be little room at Amazon...
Starting January 1st, 2017 Per Kristensson will be the new director of CTF, Service Research Center. He succeeds Henrietta Huzell who will start a new assignment as vice dean at Karlstad University....
Thirty years ago CTF, Service Research Center, was established at Karlstad University. How it happened, success factors and the latest from today’s research were included in the program when CTF...
In July 2016, the 23rd EIRASS conference on Recent Advances in Retailing and Consumer Services Sciences was held in Edinburgh, Scotland. During this event Wafa Hammedi (University of Namur, Belgium), Thomas Leclercq...
3rd Annual Organizational Frontlines Research Symposium (co-located with 2017 AMA Winter Educators’ Conference) February 15 – 17, 2017, Orlando, FL Co-sponsored by AMA, Sheth Foundation and Marketing Science Institute announces… Young Scholar Research...
guest article by Rebekah Russell-Bennett It was a balmy afternoon in Maastricht and at the end of a cobbled lane, service scholars gathered to celebrate the 30th birthday of the...
Dear all, I have listed six awards with upcoming award deadlines (in chronological order). Please consider submitting a nomination to one or more of the award committees. Additionally, please encourage your...
Guest Article by Mohamed Zaki and Benjamin Lucas based on research recently funded by a Marketing Science Institute (MSI), Customer Experience Initiative grant for the project titled: “CX Analytics: A...
This article is part of the How-to… series brought to by Emerald Group Publishing On this page, we summarize the process for the benefit of those writing in a foreign...
2017 Marketing and Public Policy Conference in Washington D.C., June 1 – 3, 2017 Deadline for submissions: December 2, 2016 (Please note that there will be no planned extensions for...
The interview with Ruth Bolton, Professor of Marketing at the W. P. Carey School of Business at Arizona State University, was conducted by Darima Fotheringham, ASU. You can also listen to...
The University of Groningen and EMAC invite electronic submissions to the EMAC 2017 Annual Conference scheduled on May 23-26, 2017 in Groningen, The Netherlands All submissions are due in PDF...