News

CfP JBR: Value co-destruction and online deviant behavior in tourism

Special issue of Journal of Business Research on Value co-destruction and online deviant behavior in tourism Guest Co-Editors: Marianna Sigala,  University of South Australia, (marianna.sigala@unisa.edu.au) Pierre Benckendorff, University of Queensland,...

CfP IJBM: Creating Customer Value in Insurance Markets

Special issue from the International Journal of Bank Marketing Creating Customer Value in Insurance Markets Submission Deadline: December 1, 2016 Guest Editor: Professor Dr. Peter Maas, Institute of Insurance Economics...

Thoughts on the review process

Guest article by Jonas Holmqvist, winner of the best Reviewer Award 2016 of the Journal of Service Theory and Practice (JSTP) Like football referees, reviewers are often blamed when things...

Leveraging Service Design to Foster Service Innovation

Guest article by Lia Patrício & Jorge Teixeira Service innovation can be seen as the creation of new and/or improved service offerings, service processes, and service business models. More recently,...

Your entire service research calendar in one place

Dear colleagues, It has been two years that we systematically collect and curate for you all service-related news about events (here) and call for papers (here). We know from your...

Getting to know: Bo Edvardsson

Interview with Bo Edvardsson was conducted by Linda Nasr Bo Edvardsson is Professor and Vice Rector at Karlstad University, Sweden. He is the founder of CTF, Center for Service Research...

Bizz in the Universe, Brand Buzz in the Echoverse

Dear Sir, Madam, On behalf of the Business Intelligence and Smart Services (BISS) Institute, we kindly invite you to participate in the seminar “Bizz in the Universe, Brand Buzz in...

New Regional Officers for Asia & Europe

We at SERVSIG aim to be the best platform for service researchers worldwide to keep in touch with people, events, and ideas. To reflect this goal in our organizational structure, we introduced in the...

Call for nominations for the SERVSIG Best Dissertation Award 2017

We would like to call for nominations for The 2017 SERVSIG Best Dissertation Award (granted by Maastricht University). Former winners can be seen here.  The Department of Marketing & Supply Chain...

Photos from the RESER Conference 2016, Naples

guest article by Cristina Mele From September 7-10, 2016 the Department of Economics, Management and Institutions hosted the XXVI RESER conference with about 160 participants from different continents. Service research...

2017 Transformative Consumer Research at Cornell

2017 TRANSFORMATIVE CONSUMER RESEARCH Cornell University, USA June 18 – June 20, 2017 Chairs: Brian Wansink, Cornell University Brennan Davis, Cal Poly Julie L. Ozanne, University of Melbourne Deadline: 15...

EIRASS Conference 2017 in Vancouver

THE EUROPEAN INSTITUTE OF RETAILING AND SERVICES STUDIES (EIRASS) is organising the 24th international conference on RECENT ADVANCES IN RETAILING AND SERVICES SCIENCE June 26-29, 2017 Hilton Vancouver Metrotown, Vancouver , Canada...