European Conference on Information Systems (ECIS 2017) Track 26: Service Innovation, Engineering and Management June 5th-10th 2017 / Guimarães, Portugal Deadline for paper submissions: December 3, 2016 TRACK CHAIRS Roman...
Special Issue of the Service Industries Journal Political Environment, Security, and the Service Industries proposed paper by June, 30 2017 full paper submission by December, 31 2017 Political turmoil, instability, terrorist...
Applications are invited for a full-time PhD scholarship at the Department of Translation, Interpreting and Communication (Ghent University, MULTIPLES). The successful applicant will participate in a project on “The effect...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in October 2016. For more information about the alert system methodology go here Suggested articles by...
Levent Altinay has been appointed Editor in Chief for The Service Industries Journal. Levent Altinay is Professor of Strategy and Business Development and Research Area Leader for Oxford School of Hospitality Management. Levent’s...
For information about the alert system methodology go here Snyder, H., L. Witell, A. Gustafsson, P. Fombelle and P. Kristensson (2016): Identifying categories of service innovation: A review and synthesis...
QUIS15 deadline for abstract submission (500 words) has been extended to November 22nd. The 15th edition of QUIS Conference will take place June 12-15, 2017 in Porto, Portugal. Since 1988,...
guest article by Alexis Allen, one recipient of the SERVSIG best service paper award 2015 This past summer I finished the second full year of my academic career. Not the formal...
The 2017 Frontiers in Service Conference June 22-25 in New York City opens with an Executive Roundtable of Presidents & CEOs internationally recognized as service leaders. In this session, we...
Interview was executed by Matt Weingarden, AMA Like many other AMA Fellows, Leonard Berry did not expect to be a marketing professor. He grew up in Fresno, California and went to a junior...
Guest article by Rebekah Russell-Bennett 2016 is the 30th anniversary of the Journal of Services Marketing and to mark this occasion, we are announcing outstanding contribution awards and a series of...
Case study by Vaibhav Garg This case study focuses on the aspect of service excellence & personal involvement of the hotel management to advocate the hotel service philosophy and how...