News

JSM Awards 2016

Outstanding Paper Tracy Harwood &  Tony Garry “An investigation into gamification as a customer engagement experience environment” Journal of Services Marketing, Vol. 29 Iss 6/7 pp. 533 – 546 Abstract: Purpose...

CfP JOSM: Service-Dominant Logic, Service Ecosystems and Institutions: Bridging Theory and Practice

Journal of Service Management – Special Issue: Service-Dominant Logic, Service Ecosystems and Institutions: Bridging Theory and Practice Abstract Submission Deadline: October 1, 2016 Guest Editors: Irene CL Ng, WMG, University...

SERVSIG calls for special session for AMA Winter Conf in Atlanta

SERVSIG calls for special session proposals for the AMA Winter Marketing Educators’ Conference (17-19 February 2017) in Orlando, FL. Rajesh Chandy (London Business School), Jeff Inman (University of Pittsburgh), and...

Frontiers in Service Conference 2017 in New York

Frontiers in Service Conference 2017 June 22-25, 2017 Gabelli School of Business, Fordham University, New Yok Theme: WHERE THE WORLD’S LEADING MANAGERS AND RESEARCHERS EXPERIENCE THE CUTTING EDGE Every manager and every...

QUIS Symposium in Porto, 12-15 Jun 2017; Deadline 15 Nov

International Research Symposium on Service Excellence in Management (QUIS) Porto, Portugal 12-15 Jun 2017; Deadline 15 Nov Since 1988, the International Research Symposium on Service Excellence in Management (QUIS) brings...

QUT searches for Post-Doc and Senior Lecturer

  1. The QUT Business School in Brisbane is seeking a Research Fellow to collaborate with researchers and end users in the areas of communication, energy, food, health or environment. Experience...

SERVSIG Best Services Article Award 2015

The “SERVSIG Best Services Article Award” is presented annually by SERVSIG to the author(s) of the best article in the services literature published during the previous calendar year. SERVSIG thanks the...

Interview with the new SERVSIG Co-Chairs

Lerzan Aksoy, Fordham University/New York, and Bart Lariviere, Ghent University/Belgium, will lead SERVSIG in the next two years as new Co-Chairs of the Board. To get to know them better, Linda...

Services Research and Public Policy: A Match Made in Research Heaven!

In June, Martin Mende (Associate Professor of Marketing, Florida State University) proposed that interesting avenues to novel scholarly ideas emerge at the intersection of services research and the public policy...

Two Tenure Track Position in Waterloo, ON

The Marketing area of the Lazaridis School of Business & Economics at Wilfrid Laurier University invites applications for two tenure-track Marketing faculty positions at the assistant professor level, starting July...

Impressions of the Doctoral Consortium in Bergen

guest article by Kotaiba Aal and Kaisa Koskela-Huotari, Recipients of the 2016 Liam Glynn Research Scholarship Award Excitement fills the air as we approach the NHH Norwegian School of Economics in a...

Lariviere is Emerging Service Scholar 2016

SERVSIG and the digital media lab @ UMass Boston are proud to announce the winner of the inaugural Emerging Service Scholar Award 2016. The award recognizes contributions to advancing the study of service research,...