News

Call for Submissions 2017 Frontiers in Service Conference – New York City

We are delighted to announce that the 26th Annual Frontiers in Service Conference will take place June 22-25, 2017 in New York City hosted by Fordham University’s Gabelli School of...

CFP CHB: Innovation in consumer-computer interaction in smart retail settings

Special Issue in Computers in Human Behavior Innovation in consumer-computer interaction in smart retail settings Guest Editors: Eleonora Pantano, PhD, Middlesex University London, UK (e.pantano@mdx.ac.uk); and Alessandro Gandini, PhD, King’s...

Cornell Symposium – Hospitality, Health & Design

The healthcare, hospitality, senior living, and design‘s most innovative thought leaders are gathering at the Cornell Symposium: Hospitality, Health & Design (October 9 – 11, Ithaca, New York). With over 90 speakers, and...

Celebrate the 30TH Anniversary of CTF

Date: Thursday October 6th, 2016 Place: Aula Magna, Karlstad University, Sweden Registration: Register here no later than September 25 Thirty years ago CTF, Service Research Center at Karlstad University was...

Assistant Professor in Marketing at Eindhoven University of Technology

Department of Industrial Engineering & Innovation Sciences of the Eindhoven University of Technology Assistant Professor in Marketing (1,0 fte) (fixed-term, tenure track may be offered to excellent candidates) Preferred starting...

Understanding the Language behind Big Data

guest article by Francisco Villarroel Ordenes Unstructured text data from emails, SMS, blogs, online reviews and social media is exponentially growing offering organizations unprecedented resources to monitor brand communications and customer...

My Academic Role Model: Kay Lemon

Guest article by Kay Lemon When I was asked to write about my “academic role model,” I realized that I have had so many exemplary academic role models that it...

Digital Projects and Resources for Marketing Educators

guest article by Scott Cowley Today’s great news is that you’re in the Golden Age of teaching resources. The bad news is that you don’t magically know what all of...

Service Failure Handling at United Airlines

Guest article by Roland Rust and Ming-Hui Huang Those of you who attended the Frontiers in Service Conference in Bergen, Norway may have heard about the problems that my wife, Professor...

Journal of Service Industries is looking for a new Editor-in-Chief

Applications are invited for the post of Editor-in-Chief for The Service Industries Journal This post would suit an individual or a small team of Editors. The position is for a...

LTAS Workshop in New York City

LTAS is a two-day event with the aim to introduce young scholars to the wonderful world of service research and to guide them through their academic journey: from fresh PhD...

CfP ISEM: Sharing Economy and On-Demand Service Business Models

Special Issue on Sharing Economy and On-Demand Service Business Models Information Systems and E-Business Management  Special Issue Guest Editors: Alanah Mitchell and Troy J. Strader Deadline for Submissions: February 1,...