The interview with Ruth Bolton, Professor of Marketing at the W. P. Carey School of Business at Arizona State University, was conducted by Darima Fotheringham, ASU. You can also listen to...
The University of Groningen and EMAC invite electronic submissions to the EMAC 2017 Annual Conference scheduled on May 23-26, 2017 in Groningen, The Netherlands All submissions are due in PDF...
Special issue of Journal of Business Research on Value co-destruction and online deviant behavior in tourism Guest Co-Editors: Marianna Sigala, University of South Australia, (marianna.sigala@unisa.edu.au) Pierre Benckendorff, University of Queensland,...
Special issue from the International Journal of Bank Marketing Creating Customer Value in Insurance Markets Submission Deadline: December 1, 2016 Guest Editor: Professor Dr. Peter Maas, Institute of Insurance Economics...
Guest article by Jonas Holmqvist, winner of the best Reviewer Award 2016 of the Journal of Service Theory and Practice (JSTP) Like football referees, reviewers are often blamed when things...
Guest article by Lia Patrício & Jorge Teixeira Service innovation can be seen as the creation of new and/or improved service offerings, service processes, and service business models. More recently,...
Dear colleagues, It has been two years that we systematically collect and curate for you all service-related news about events (here) and call for papers (here). We know from your...
Interview with Bo Edvardsson was conducted by Linda Nasr Bo Edvardsson is Professor and Vice Rector at Karlstad University, Sweden. He is the founder of CTF, Center for Service Research...
Dear Sir, Madam, On behalf of the Business Intelligence and Smart Services (BISS) Institute, we kindly invite you to participate in the seminar “Bizz in the Universe, Brand Buzz in...
We at SERVSIG aim to be the best platform for service researchers worldwide to keep in touch with people, events, and ideas. To reflect this goal in our organizational structure, we introduced in the...
We would like to call for nominations for The 2017 SERVSIG Best Dissertation Award (granted by Maastricht University). Former winners can be seen here. The Department of Marketing & Supply Chain...
guest article by Cristina Mele From September 7-10, 2016 the Department of Economics, Management and Institutions hosted the XXVI RESER conference with about 160 participants from different continents. Service research...