Abstract submission deadline: 5th June, 2019 Dear Colleagues, The International Research Symposium in Service Management was established in 2010 as part of the Service Education, Research and Innovation (SERI) Initiative. It is an annual Symposium, hosted successively by different universities around the world. The Symposium’s aim is to promote research and publications among young service […]
HICSS52 Digital Services and Digitalisation of Services Minitrack (in Decision Analytics, Mobile Services, and Service Science Track) Paper submission deadline: June 15 Guest editors: Tuure Tuunanen Tilo Böhmann Jan Marco Leimeister The purpose of the minitrack is to attract research on the innovation, design, development, management, and use of digital services and the digitalization of services. The […]
Another great success of SERVSIG at Winter AMA in Austin! The highlight for many was the SERVSIG reception where we got to meet old friends and connect with new ones. The reception took place on Saturday, February 23rd in Austin, TX. It attracted 40+ guests. Please see some of the key moments below. The […]
What role will robots play in the service frontline? Based on the results of a collaborative research project, Stefanie Paluch and the RWTH Aachen have prepared a wonderful video that informs about all the relevant aspect. Check it out Link to the paper is here: https://www.emeraldinsight.com/doi/pdfplus/10.1108/JOSM-04-2018-0119?fbclid=IwAR2PelpSII29AMfwP1T5tJLfC6odrYVnrjGiE9fzbcJZIeeUgoLDqp8rTlg
The INFORMS Service Science section and the American Marketing Association’s Service Special Interest Group (SERVSIG) welcome proposals to host the 2022 Frontiers in Service Conference. At this point we just need an initial expression of interest, including the proposed venue, proposed conference co-chairs, and a brief summary of the institution’s and chairs’ past experience in […]
The 5th annual Organizational Frontline Research (OFR) Symposium took place in Austin, TX on February 21-22, 2019. The aim of the OFR Symposium is to bring together a group of scholars and a selected managers who are interested in organizational frontline research. This year’s symposium paid special attention to digital interfaces in the frontline, with […]
by Lerzan Aksoy Thank you Rod Brodie for nominating me for this article! This is a difficult task as there are so many people I admire in the service space. I’m choosing to focus on 3 in particular as these individuals have played a tremendous part in shaping my career. Parsu Parasuraman is one of […]
“It’s not that I’m so smart, it’s just that I stay with problems longer.” Albert Einstein By Jens Hogreve and Anja Iseke, winner of the 2017 Best Service Article Award When Werner Kunz asked us to write a short piece on our article that won the 2017 Best Service Article Award, all the memories of the […]
PhD Scholarships Business Management 2019-2020 Application Deadline: 23 Apr 2019 Details The Department of Business Management is offering up to two PhD scholarships to start in the academic year 2019-2020. The term of the scholarship is three years. The scholarship covers fees and successful candidates will receive an annual maintenance allowance (set at £15,009 for 2019/20) […]
Marketing for More Sustainable and Collaborative Tourism Following the success of the previous conferences held throughout Europe, the 8th ATMC (Advances in Tourism Marketing Conference) will be hosted by the University of Namur, Belgium on September 4-7th, 2019. Although the conference theme focuses on “Marketing for more sustainable and collaborative tourism“, it welcomes the submission […]
In collaboration with SERVSIG, Fordham University’s Gabelli School of Business launched a travel scholarship program in 2018 to provide financial support to a junior faculty/PhD student from a developing country to attend the Frontiers in Service Conference. This year, around 20 applications have been received, and after a careful evaluation of each application by a […]
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For more information about the alert system methodology go here For all previous alerts go here De Keyser, A., S. Köcher, L. Alkire, C. Verbeeck and J. Kandampully […]