What role will robots play in the service frontline? Based on the results of a collaborative research project, Stefanie Paluch and the RWTH Aachen have prepared a wonderful video that informs about all the relevant aspect. Check it out
Link to the paper is here: https://www.emeraldinsight.com/doi/pdfplus/10.1108/JOSM-04-2018-0119?fbclid=IwAR2PelpSII29AMfwP1T5tJLfC6odrYVnrjGiE9fzbcJZIeeUgoLDqp8rTlg
