2024 Roland T. Rust JSR Best Article Award
The Journal of Service Research (JSR) is pleased to announce its 2024 award recipients at the 2025 Frontiers in Service Conference, held in Montreal, Canada: 2024 Roland T. Rust JSR...
We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.
We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
The Journal of Service Research (JSR) is pleased to announce its 2024 award recipients at the 2025 Frontiers in Service Conference, held in Montreal, Canada: 2024 Roland T. Rust JSR...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...
Two-Day Learning Series with Prof. David Solnet July 10–11, 2025 Block 14, Symbiosis International University, Dubai (Dubai Knowledge Park) Format: Hybrid (In-person + Online via Zoom) Join us for an intensive...
Join the conversation in Dallas! Are you a service marketing professional looking to expand your impact? Or a service designer eager to connect with marketing counterparts? If so, we invite...
Guest Article by Maria Francesca Renzi and Roberta Guglielmetti Mugion, Department of Business Studies, Roma Tre University The Department of Business Studies at Roma Tre University had the honour of...
The American Marketing Association’s Service Special Interest Group (SERVSIG), the INFORMS Society for Marketing Science, the EMAC Service Special Interest Group, and the University of Maryland’s Center for Excellence in...
Marketing, Technology, and Customer Insights (MTCI) Research Center, emlyon business school, FrancePostdoc position in Marketing Application deadline: 13 July 2025 emlyon business school invites applications for a Postdoc position in Marketing...
Guest article by Bart Larivière. May, 23, 2005 – May 23, 2025 Today, marks 20 years since I defended my PhD.This week, I took the time to reflect upon my...
Guest article by Birgit Mager. When I started developing the field of service design in 1995, the service marketing domain, among others, inspired my work. Indeed, Lynn Shostack used the...
The new Journal Citation Report (JCR) metrics (based on data from 2024) were released by Clarivate on 18 June 2025. The JCR indicates the new Impact Factors (IF) for service...
Guest article by Tor W. Andreassen. While scientific research consistently highlights the benefits of stakeholder capitalism, it is paradoxical that legislators and business leaders are reverting to Milton Friedman’s shareholder...