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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Guest article by Lina Fogt Jacobsen and Darius-Aurel Frank. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal...
Special Issue: Generative AI (GenAI) and Agentic AI at the Marketing–Operations Interface in the Production and Operations Management (POM) Guest Editors Recent breakthroughs in artificial intelligence are reshaping how firms integrate...
Call for Paper for a Special Issue of the Journal of Service Management. Service Management and the Imperative of Sustainability Guest Editors: Verleye K, Koskela-Huotari K, Fehrer J & Kaartemo...
SERVSIG MENTORING PROGRAM WEBINAR “Publishing in Top Service Journals”3 October 2025 (11 AM EST, 4 PM BST)online This webinar is targeted for early-career service scholars. The purpose of this webinar...
Call for Paper for a Special Issue for the Service Industries Journal. The Phygital Service Economy (PSE) for Transformative and Resilient Service Experiences Guest-editors: Batat W Deadline: 15 July 2026 The...
Call for Paper for a Special Issue for the Service Industries Journal. Benefits, Challenges and Ethical Implications of Using (Gen) AI in Service Research Guest-editors: Do TK, Chan KW &...
Call for papers for a Special Issue of the International Journal of Quality and Service Sciences. Advancing Sustainable Services: Circular Economy, Technology, and Future Directions Guest editors: Ungaro V, Mugion...
Kristina Heinonen and Mark Rosenbaum, co-editors of the Journal of Services Marketing (JSM), are pleased to announce and congratulate the winners of the best paper awards and best reviewer awards. Best Paper...
This year’s SERVSIG Awards winners were announced and congratulated at the Frontiers in Service conference in Montreal. The winner of the Christopher Lovelock Career Contributions to the Services Discipline Award is Janet McColl-Kennedy (University...
This year’s SERVSIG Best Service Article Award Winners and finalists were announced and congratulated at the Frontiers in Service conference in Montreal. This award is presented annually to the author(s) of the...
This year’s SERVSIG Awards winners were announced and congratulated at the Frontiers Conference 2025 in Montreal. The annual SERVSIG Emerging Service Scholar Award (sponsored by Auburn University) recognizes contributions to advancing the...
This year’s SERVSIG Best Dissertation Award winner (and finalists) were announced and congratulated at the Frontiers in Service Conference 2025 in Montreal, Canada. Join us again in complimenting them! The SERVSIG Board...