Bridging the Gap: Service Marketing and Service Design
Guest article by Birgit Mager. When I started developing the field of service design in 1995, the service marketing domain, among others, inspired my work. Indeed, Lynn Shostack used the...
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Guest article by Birgit Mager. When I started developing the field of service design in 1995, the service marketing domain, among others, inspired my work. Indeed, Lynn Shostack used the...
The new Journal Citation Report (JCR) metrics (based on data from 2024) were released by Clarivate on 18 June 2025. The JCR indicates the new Impact Factors (IF) for service...
Guest article by Tor W. Andreassen. While scientific research consistently highlights the benefits of stakeholder capitalism, it is paradoxical that legislators and business leaders are reverting to Milton Friedman’s shareholder...
14th SERVSIG Conference Shaping the Future through Service: Transforming Individuals, Markets & Society 10-12 June 2026 University of Minho Braga, Portugal Abstract submission deadline:5 December 2025 3 January 2026 The 14th...
Call for Papers for a Special Issue of the Journal of Services Marketing. “Marketing and Consumer Research at the Intersection of Services and Public Policy” Co-Guest editors: Azzari CN, Bennett...
Guest article by Karen Tian, finalist of the 2025 SERVSIG Best Dissertation Award. Digital health services, such as online health communities (OHCs; e.g., mental health communities on Reddit), are redefining how we experience...
Guest article by Jenna Barrett, finalist of the 2025 SERVSIG Best Dissertation Award. When I present my research, I often open with a very simple question. Imagine it is Sunday evening, you’ve...
By Werner Kunz, University of Massachusetts Boston The article is based on a talk at the 3rd Spanish Innovation Index Conference and an upcoming publication in the JOSM (see reference list)....
If you are attending the QUIS Conference in Rome, Italy, during June 3-6, 2025, please consider attending two ServCollab special sessions: First Session Seeking Collaborative Wisdom with the Serving Humanity...
Call for papers for a Special Issue of the Journal of Service Management (JOSM) Firm Innovativeness from the Customer’s Point of View Guest-Editors: Werner H. Kunz, Tor W. Andreassen, Kristina...
Let’s Talk About Service 12 “Foundations for Future-Proof Service Research” Center for Service Intelligence, Ghent University, Belgium 3-5 December 2025 Application deadline: 30 September 2025 The aim of LTAS is...
International Conference of Serviceology 2025 “Green Economy and Service Innovation – Shaping the Future of Business and Society” 1-3 December 2025 Stockholm School of Economics Deadline: 1 June 2025 The...