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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
The Bo Edvardsson “Industry Impact in Services” Award 2025 was awarded to Cristina Mele, Rebekah Russell-Bennett, and Mohamed Zaki. These individuals were recognized for their valuable contributions to the service research community...
The Centre for Relationship Marketing and Service Management (CERS, Hanken School of Economics, Finland) presented the Grönroos Service Research Award 2025 at the QUIS Conference Rome. Professor Cristina Mele received the award recognizing exceptional...
Call for Papers for a Special Issue of the Journal of Business & Industrial Marketing “Tackling Grand Challenges: Transformative Innovations in Research and Management” Co-Guest editors: Russo Spena T, Öberg...
by Line Lervik-Olsen, Seidali Kurtmollaiev, and Tor Wallin Andreassen. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal...
Guest article by Bart Larivière. May, 23, 2005 – May 23, 2025 Today, marks 20 years since I defended my PhD.This week, I took the time to reflect upon my...
As part of the SERVSIG community’s ongoing efforts to advance impactful service research, We organized a special session at the Winter AMA 2026 Conference exploring service innovation and firm innovativeness...
The Journal of Service Research (JSR) is pleased to announce its 2024 award recipients at the 2025 Frontiers in Service Conference, held in Montreal, Canada: 2024 Roland T. Rust JSR...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...
Two-Day Learning Series with Prof. David Solnet July 10–11, 2025 Block 14, Symbiosis International University, Dubai (Dubai Knowledge Park) Format: Hybrid (In-person + Online via Zoom) Join us for an intensive...
Join the conversation in Dallas! Are you a service marketing professional looking to expand your impact? Or a service designer eager to connect with marketing counterparts? If so, we invite...
Guest Article by Maria Francesca Renzi and Roberta Guglielmetti Mugion, Department of Business Studies, Roma Tre University The Department of Business Studies at Roma Tre University had the honour of...