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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Co-creation in Service and Customer Engagement Symposium 15-17 July 2020 Noosa Beach, Australia Update (February 2020): – Sofitel Pacific Resort, Noosa Heads, Queensland Australia – Max 30 participants – Cost: AUD1300...
30th RESER International Conference 18-19 June 2020 New dates: 24-25 September 2020 University of Alcalá, Madrid, Spain Deadline (abstract): 15 February 2020 Extended: 30 May 2020 The EU H2020 project CoVAL on value...
Submissions open until 30 September 2020 The Council for Australasian Tourism and Hospitality Education (CAUTHE) and the Journal of Hospitality and Tourism Management (JHTM) are seeking to support and celebrate...
Guest article by Ming-Hui Huang, recipient of the best service paper award 2018 I am multidisciplinary, with one foot in marketing and one foot in information systems (IS), which sometimes...
7th FORUM ON MARKETS AND MARKETING: Institutions, Service Ecosystems and Emergence 4-7 June 2020 Aalto University, Helsinki (Finland) Deadline (500-w abstract): 20 January 2020 The purpose of the forum is to...
More people are constantly joining our service community. In this video series, we want to introduce them to you. Get to hear the inspiring story of Yupal Shukla and his path from India...
Special Section call for papers: Journal of Service Management & GMC 2020 Living and Working with (Ro)bots – The Impact of (Ro)Bots on the Service Frontline New Deadline Full Paper...
Guest article by Lars Witell. Rejection: it happens to everyone I opened Outlook, and I saw that we finally had gotten a response from a journal for our paper that...
Guest article by Charles Hofacker It is really a privilege for me to have been asked to peck out some words at the old keyboard for SERVSIG. The honor is...
27th International Colloquium on Relationship Marketing September 15-18, 2020 DeMontfort University, Leicester, UK Deadline (extended abstract, poster and panel proposal): April 10, 2020 The 27th Annual International Colloquium on Relationship...
The Center for Services Management: Focus on Silk Road Service is pleased to provide service instructors with chapter slides and a sample undergraduate syllabus that uses Services Marketing 5th edition Concepts,...
Special Issue of Journal of Business Research (JBR) Dark side of business-to-business (B2B) relationships Guest Co-Editors: Piyush Sharma, Russel PJ Kingshott, Tak Yan Leung, and Ashish Malik Submission Deadline: May 31,...