SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

QUIS18 Awards in Services

Dear Service Scholars,As you may know, the first multidisciplinary QUIS conference started in 1988 at Karlstad University (Sweden). Since that time, 16 additional QUIS conferences have been organized at several...

CfP JoSM: Voice capabilities in smart service systems

Call for Paper for a Special Issue of the Journal of Service Management. Rise of Voice Conversation Capabilities in Smart Service Systems Guest Editors: C Schultz, B Henkens, D Mahr...

CfP JSTP: Meta-Analysis

Special Issue in Journal of Service Theory and Practice Using Meta-Analysis to Advance the Understanding of Service Theory and Practices Guest editors: Babin BJ & Zhuang W Deadline: 30 Avril...

SERVSIG Webinar with Jim Spohrer

Dear all, Many of you attended previous online seminars, and now we have the pleasure to invite you to the next one. On May 9th, 2023, 3pm CET, you are all...

CfP SMR: Service Research

The Journal of Service Management Research is an interdisciplinary journal that provides critical accounts of the latest developments in key areas of service research. We explicitly pursue an interdisciplinary research...

Corporate Digital Responsibility (CDR) in the Age of AI – Why Do Service Firms Engage in Poor CDR Practices?

A guest article by Werner Kunz, Jochen Wirtz, Nicole Hartley, and James Tarbit.  Welcome back to our blog series on Corporate Digital Responsibility (CDR). In case you missed our previous...

SERVSIG Reviewer Workshop

Learn the Do’s and Don’ts as Journal Reviewer   You are a PhD or Post-Doc student and your supervisor has asked you to review a paper for a journal … now...

Evert Gummesson has Passed Away

I was informed that Evert Gummesson, my good friend and a valued colleague of all of us, passed away yesterday. I am sure our thoughts are with his wife Anet...

CfP AMSR: Theories of Sustainability

Special Issue of AMS Review. Theories of Sustainability Special Issue Guest-Editors: Tronvoll B, Peterson M & Fehrer J Deadline: 31 December 2023 Environmental problems and resource depletion have become increasingly...

Announcing the SERVSIG 2024 conference

Guest article by Jonas Holmqvist, Conference Chair for SERVSIG 2024. We are thrilled to announce that the SERVSIG 2024 conference will be organized here at Kedge Business School in beautiful Bordeaux, in the south of France,...

Webinar: “Enabling Service Research that Elevates Human Experience”

Enabling Service Research that Elevates Human Experience 28 March 2023 (at 3 pm CET) The next online seminar, by Linda Alkire (Associate Professor, Texas State University and Secretary, ServCollab) & Ray Fisk (Founder and President, ServCollab) will...

CBIM2023 International Conference (online)

Center for Business and Industrial Marketing (CBIM) International Conference “Looking beyond the crises: B2B marketers fostering growth, ecosystem innovation, and digital journeys”12-13 June 2023 Organized online by University of Graz (Austria)...