SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

RRBM – Marketing Award Nomination opens

The AMA is working with EBSCO, Sheth Foundation, and the Responsible Research for Business and Management (RRBM) network to offer an award for published papers that promote responsible research in...

CfP Human Resource Management: Frontline Service Employees

Call for Paper for a Special Issue of Human Resource Management. Human Resource Management on the Frontlines: Confronting the Challenges of Service Work Transformation Guest Editors: Subramony M, Collings DG,...

2024 AMA Summer Conf.: Service Track

Call for Papers for the SERVICES, RETAILING, AND SALES TRACK (2024 AMA SUMMER ACADEMIC CONFERENCE) Boston, MA August 16-18, 2024 Submission deadline: February 7, 2024 We encourage submissions that focus...

From AI to Sustainability: How Actor Ecosystem Readiness (AER) Shapes Today’s Service Encounters

Guest article by Ilias Danatzis, Ingo O. Karpen, and Michael Kleinaltenkamp, winners of the SERVSIG Best Service Article Award. We are honoured to receive SERVSIG’s Best Service Article Award for our 2022 paper...

Turning Challenges into Opportunities: Thriving Amidst Change

Guest article by Tor W. Andreassen. Change is the only constant in life. In all our roles—as citizens, employees, customers, investors, or leaders—we must navigate the ever-present currents of change,...

Meet SERVSIG Social Impact Officer Rebekah Russell-Bennett

SERVSIG is proud to announce Rebekah Russell-Bennett as the inaugural Social Impact Officer of the SERVSIG board. The Social Impact Officer is a new role in recognition of the increasing...

Articles in Service Journals – August 2023

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals: August 23

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

What is your favorite service article?

For one of the future online seminars organised by IRSSM, we would like to know which service article has inspired you most in your academic career. Can you please share...

Webinar: “Leverage Scholarly Service Research to Positively Impact Individual and Societal Well-Being”

19 September 2023 (at 3 pm CET) It is our pleasure to announce the next online seminar, by Maura Scott & Martin Mende with a Keynote Talk on “Leverage Scholarly...

CfP JSTP “Service Marketing for Good”

Call for paper for a Special Issue in the Journal of Service Theory and Practice. Service Marketing for Good Guest editors: Finsterwalder J, Tuzovic S & Aslan M Submission deadline: 31 May 2024...

2024 La Londe Service Conference

18th International Research Conference in Service Management 20-23 May 2024 Porquerolles Island, France Submission deadline: 31 January 2024 We are pleased to announce the Call for paper of the 2024 La...