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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Special Joint Conference: The Silk Road and the Tourism and Hospitality Industries April 13-14, 2018, Almaty, Kazakhstan Conference Theme: Economic Integration along the New Silk Road and Land of Great...
The editors of Journal of Services Marketing contribute an editorial in every second issue of the journal commencing Volume 29(1) about writing and publishing. These editorials, while relevant to the...
25th International Conference on RECENT ADVANCES IN RETAILING AND SERVICES SCIENCE July 16-19, 2018 Location: Melia MADEIRA MARE Hotel, Madeira Island, Portugal SUBMISSION DEADLINE: OCTOBER 15, 2017 The aim of the conference...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in February 2017. For more information about the alert system methodology go here For all previous alerts go here...
Dear Service Researcher, we just want to send you a quick reminder for the SERVSIG Reception at the AMA Summer Conference in San Francisco. In case you, as AMA SERVSIG member, attend the conference this year, we invite...
guest article by Heiko Gebauer Being a service researcher means thinking about your next research question, most appropriate theoretical lenses, and best-suited research methods. In addition, we think that it...
Interview was executed by Matt Weingarden, AMA A. Parasuraman is James W. McLamore Chair in Marketing, Professor, and Department Chair at the University of Miami, though many of his colleagues and friends know...
SERVSIG and Maastricht University are proud to anounce the winner of the Best Dissertation Award in Service Research 2016. With this award we want to recognize outstanding doctoral dissertations in service research. The Department of Marketing...
Journal of Service Research Best Paper Award Markus Blut, Cheng Wang and Klaus Schoefer (2016), “Factors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis” Journal of Service Research. 19 (4),...
The new impact factors for journals by Clarivate/Thomson Reuters were published in June. Many impact factors of our service journals are strongly rising. Congratulations from SERVSIG. What a great achievement....
The “SERVSIG Best Services Article Award” is presented annually by SERVSIG to the author(s) of the best article in the services literature published during the previous calendar year. SERVSIG thanks the...