7 key features of new service design
guest article by Gaby Odekerken-Schröder You are intrigued by services research and so am I. You probably just returned from the Winter AMA in beautiful San Antonio, Texas. In the ‘meet...
guest article by Gaby Odekerken-Schröder You are intrigued by services research and so am I. You probably just returned from the Winter AMA in beautiful San Antonio, Texas. In the ‘meet...
guest article by Mary Jo Bitner, Editor JSR As the current editor of the Journal of Service Research, it is my privilege to observe first-hand what people are thinking about,...
Guest article by Chatura Ranaweera & Marianna Sigala. As the co-editors of the Journal of Service Theory and Practice (JSTP) [formerly titled, Managing Service Quality (MSQ)], it is our privilege to address the...
guest article by Rod Brodie I raised this question when in a workshop at the Karlstad at the International Network of Service Researchers Meeting that was focusing setting the agenda...