Guest article by Jochen Wirtz The trade-off between service excellence and service productivity has been widely acknowledged and remains a key challenge. However, advances in technology have the potential to...
Guest article from Rebekah Russell-Bennett and Steve Baron Update: Thanks to Emerald we can offer you the top 10 most read articles for free here Since we took over as Co-Editors of...
guest article by Roland Rust I guess I’ve always prided myself on being a little bit of a futurist. For example, I co-wrote a paper (with Rick Oliver from Nortel)...
guest article by Jay Kandampully In the advanced economies, the steady growth of the service sector over many decades has led to a balance in knowledge creation (research), knowledge dissemination...
guest article by Gaby Odekerken-Schröder You are intrigued by services research and so am I. You probably just returned from the Winter AMA in beautiful San Antonio, Texas. In the ‘meet...
guest article by Mary Jo Bitner, Editor JSR As the current editor of the Journal of Service Research, it is my privilege to observe first-hand what people are thinking about,...
Guest article by Chatura Ranaweera & Marianna Sigala. As the co-editors of the Journal of Service Theory and Practice (JSTP) [formerly titled, Managing Service Quality (MSQ)], it is our privilege to address the...
guest article by Rod Brodie I raised this question when in a workshop at the Karlstad at the International Network of Service Researchers Meeting that was focusing setting the agenda...