The collaborative economy (CE), and within it, collaborative consumption (CC) has become a central element of the global economy and has substantially disrupted service markets (e.g. accommodation and individual transportation)....
by Yany Grégoire, HEC Montréal. He received in 2018 the Journal of Service Research “Best Reviewer” Award. First, I would like to thank Werner for inviting me to write this short...
How Social Media Helps Co-create Innovation by Marisa Muninger, Dominik Mahr, and Wafa Hammedi Yes, firms know more than 3 billion people spend a considerable amount of time on social media...
By Leonard L. Berry, Andrea Flynn, and Scott Davis “Cancer survivor” has become a catch-all phrase to refer to living individuals diagnosed with cancer at some point in their lives. Cancer clinics...
guest article by Anders Gustafsson, Christopher Lovelock Award Recipient 2018 We live in interesting times and service research is more relevant than ever. Technology is already having a tremendous impact...
Guest article by Roland Rust, University of Maryland. The article is an excerpted from my farewell editorial as Editor of IJRM (Link see here) After three years as Editor of IJRM (not to...
Guest article by Thomas Leclercq, Wafa Hammedi, Ingrid Poncin and Linda Alkire (Née Nasr) Health and well-being in the workplace are among the biggest challenges for companies and decision makers because of a...
The Journal of Historical Research in Marketing has published an autobiographic article about the career of Christian Grönross. The article contains personal reflections in an autobiographical approach and records events and memories that...
Celebrating SERVSIG’s 25th Year and 10th SERVSIG Conference: A History and a Future Perspective by Raymond P. Fisk, Texas State University In 2018, SERVSIG celebrates its 25th birthday as an American...
guest article by Nathalie Demoulin Impressions of the event: click here From June 14-16, 2018 IESEG School of Management hosted one of the world’s largest service research conferences with 273 participants from...
Guest article by Leonhard Mandl, Finalist of the Best Service Dissertation Award 2018 by SERVSIG and Maastricht University Apple, Tupperware, Harley Davidson, Airbnb, Lego – all these success stories have one shared...
The Journal of Historical Research in Marketing has published an autobiographic article about the career of Ruth Bolton. The article contains personal reflections in an autobiographical approach and records events and memories that...