Guest article by Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, and Werner Kunz. The authors are winner of the 2024 SERVSIG Best Service Article Award for “Metaperception benefits of service robots in uncomfortable...
Guest article by Chelsea Phillips, finalist of the 2025 SERVSIG Best Dissertation Award. We are experiencing a new age, one where service robots are no longer a thing of science fiction. While operating...
Guest article by Yves Van Vaerenbergh, Simon Hazée, and Thijs Zwienenberg. Open science has become an essential part of how research across disciplines is conducted, communicated, and evaluated. At its...
Guest article by Luis Santamaría, and Lola C. Duque. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal of...
Linda Alkire and Sertan Kabadayi became Co-Editors-in-Chief of the Journal of Service Management last March. We spoke with them about their vision and plans for the journal, as well as their own...
Guest article by Tor W. Andreassen. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal of Service Management...
Guest article by Lina Fogt Jacobsen and Darius-Aurel Frank. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal...
Guest article by Bart Larivière. May, 23, 2005 – May 23, 2025 Today, marks 20 years since I defended my PhD.This week, I took the time to reflect upon my...
Guest article by Bart Larivière. May, 23, 2005 – May 23, 2025 Today, marks 20 years since I defended my PhD.This week, I took the time to reflect upon my...
Guest article by Birgit Mager. When I started developing the field of service design in 1995, the service marketing domain, among others, inspired my work. Indeed, Lynn Shostack used the...
Guest article by Tor W. Andreassen. While scientific research consistently highlights the benefits of stakeholder capitalism, it is paradoxical that legislators and business leaders are reverting to Milton Friedman’s shareholder...
Guest article by Karen Tian, finalist of the 2025 SERVSIG Best Dissertation Award. Digital health services, such as online health communities (OHCs; e.g., mental health communities on Reddit), are redefining how we experience...