The Future of Work: The Silent Threat of AI Complacency
Guest article by Werner H. Kunz and Khanh Bao Quang Le. This article is a follow-up to our earlier blog article: The Future of Work: Embracing the Collaboration of Human and...
Guest article by Werner H. Kunz and Khanh Bao Quang Le. This article is a follow-up to our earlier blog article: The Future of Work: Embracing the Collaboration of Human and...
Guest article from Arne De Keyser, recipient of the 2025 SERVSIG Emerging Service Scholar Award. I was invited to write this blog post after receiving the Emerging Service Scholar Award in...
Guest article by Floriane Goosse, Dominik Mahr, and Wafa Hammedi — winners of the 2024 AMA-SERSVSIG Conference Best Paper Award and the QUIS 2025 Best Paper with Social Impact Award for their paper Empowering the Visually Impaired:...
Guest article from Janet McColl-Kennedy, Christopher Lovelock Career Contributions to the Service Disciple Award Recipient 2025. As the recipient of the 2025 Christopher Lovelock Career Contributions to the Services Discipline Award,...
Guest article by Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, and Werner Kunz. The authors are winner of the 2024 SERVSIG Best Service Article Award for “Metaperception benefits of service robots in uncomfortable...
Guest article by Chelsea Phillips, finalist of the 2025 SERVSIG Best Dissertation Award. We are experiencing a new age, one where service robots are no longer a thing of science fiction. While operating...
Guest article by Yves Van Vaerenbergh, Simon Hazée, and Thijs Zwienenberg. Open science has become an essential part of how research across disciplines is conducted, communicated, and evaluated. At its...
Guest article by Luis Santamaría, and Lola C. Duque. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal of...
Linda Alkire and Sertan Kabadayi became Co-Editors-in-Chief of the Journal of Service Management last March. We spoke with them about their vision and plans for the journal, as well as their own...
Guest article by Tor W. Andreassen. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal of Service Management...
Guest article by Lina Fogt Jacobsen and Darius-Aurel Frank. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal...
Guest article by Bart Larivière. May, 23, 2005 – May 23, 2025 Today, marks 20 years since I defended my PhD.This week, I took the time to reflect upon my...