Guest article by Luis Santamaría, and Lola C. Duque. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal of...
Linda Alkire and Sertan Kabadayi became Co-Editors-in-Chief of the Journal of Service Management last March. We spoke with them about their vision and plans for the journal, as well as their own...
Guest article by Lina Fogt Jacobsen and Darius-Aurel Frank. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal...
Guest article by Bart Larivière. May, 23, 2005 – May 23, 2025 Today, marks 20 years since I defended my PhD.This week, I took the time to reflect upon my...
Guest article by Bart Larivière. May, 23, 2005 – May 23, 2025 Today, marks 20 years since I defended my PhD.This week, I took the time to reflect upon my...
Guest article by Birgit Mager. When I started developing the field of service design in 1995, the service marketing domain, among others, inspired my work. Indeed, Lynn Shostack used the...
Guest article by Tor W. Andreassen. While scientific research consistently highlights the benefits of stakeholder capitalism, it is paradoxical that legislators and business leaders are reverting to Milton Friedman’s shareholder...
Guest article by Karen Tian, finalist of the 2025 SERVSIG Best Dissertation Award. Digital health services, such as online health communities (OHCs; e.g., mental health communities on Reddit), are redefining how we experience...
Guest article by Jenna Barrett, finalist of the 2025 SERVSIG Best Dissertation Award. When I present my research, I often open with a very simple question. Imagine it is Sunday evening, you’ve...
By Werner Kunz, University of Massachusetts Boston The article is based on a talk at the 3rd Spanish Innovation Index Conference and an upcoming publication in the JOSM (see reference list)....
Can the economy be regenerative, inclusive, and oriented toward social justice and human well-being? This question underpins two visionary frameworks—The Economy of Francesco and Transformative Service Research (TSR)—that, despite originating in distinct domains,...
by Tor W Andreassen Dear SERVSIG Community, As researchers dedicated to advancing service scholarship, we thrive on the free exchange of ideas, rigorous inquiry, and the pursuit of knowledge that...