News

4th Creating Value Conference

The 4th Global Conference on Creating Value, 2021 will be an e-version of previous conferences. The focus is on: Businesses for creating value Academics to research on better ways to...

Going abroad: The Nordic School’s calling!

For our “Going abroad” series, Hugo Guyader interviewed Fares Khalil, who moved from Lebanon to Canada, and to Finland. This is the first part of the interview with him. Fares G....

Why should service organizations care about the consumer journey?

Guest article by Larissa Becker, finalist of the 2021 SERVSIG Best Dissertation Award. Yes, you read it right. I’m talking about the consumer journey, not the customer journey. What is that? Is there a difference?...

CfP JMTP: Role of Frontline Employees

Call for Papers for a Special Issue of the Journal of Marketing Theory and Practice In the Wake of Robotics, Artificial intelligence and Other Novel Technologies Guest Editors: Agnihotri R. &...

CfP: “New Channels and Consumption Patterns in Services”

Call for Papers for a Special Issue of the Sinergie Italian Journal of Management. Service-Mix: New Channels and Consumption Patterns in Services. Guest Editors: Luceri B., Martinelli E., & Gázquez-Abad J.C. Deadline:...

CfP Service Science: Platforms and Innovative Marketplaces for Services

Call for Papers for a Special Issue of Service Science Platforms and Innovative Marketplaces for Services Guest Editors: Allon G., Jiang B., & Xu L. Submissions deadline: 28 February 2022 With...

Service Articles in Non-Service-Specific Journals – June 2021

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – June 2021

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Research Priorities: Managing and Delivering Service in Turbulent Times

“Service Research Priorities: Managing and Delivering Service in Turbulent Times” published in the current issue of JSR, is the next in the series of articles on service research priorities that...

CfP JSTP: Emerging digital technologies and professional services

Call for Papers for a Special Issue of the Journal of Service Theory and Practice Emerging digital technologies and professional services – Current and future research agenda Guest Editors: Sharma...

Assistant Professor position (California State University, Fullerton)

Department of Management, California State University (Fullerton, CA) Tenure‐track Assistant Professor in Entertainment and Hospitality Management Deadline: 1 October 2021 California State University, Fullerton in sunny beautiful Orange County is...

Impact Scores 2020

The latest Journal Impact Factors are out and the service research community has a lot of reasons to celebrate. All our service journals have increased in impact. These are quite...