Guest article by Carlos Velasco & Anders Gustafsson. In this article, we reflect on customer experience management and the contribution of their new initiative in the area; a podcast for...
Guest article by Jim Spohrer, Christopher Lovelock Career Contributions Award Recipient 2021. The pandemic has changed our daily service experiences. COVID has taken its toll on all of us. All types of service...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
ESCP Business School, Madrid campus (Spain) Assistant or Associate Professor in Marketing Application deadline: 20 January 2022. ESCP Business School invites applications for a position of Assistant or Associate Professor in...
Call for Papers for a Special Issue of Industrial Marketing Management. “The dark side of Artificial Intelligence for Industrial Marketing Management: Threats and risks of AI adoption” Guest co-editors: Pantano...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...
Position Type: Faculty Full TimeCampus: UMass BostonDepartment: MarketingPay Grade: 03Date opened: 08 Nov 2021 Eastern Standard Time The College of Management at the University of Massachusetts Boston invites applications for a tenure-track Assistant Professor in Marketing,...
The new 9th edition of the best-selling text Services Marketing: People, Technology, Strategy by Jochen Wirtz and Christopher Lovelock has been published. In addition to adding key articles from the...
Call for Papers for a Special Issue of Journal of Marketing Management. “Service research in an age of crises: (re)building sustainable services” Guest co-editors: Jefferies J.G., Mustak M., Plé L.,...
By Valentina Pitardi, Werner Kunz, Jochen Wirtz, Stefanie Paluch. More details here Can robots be better than humans? The outbreak of COVID-19 in 2020 accelerated the deployment of robotic technology...
Guest article by Jonas Holmqvist. Last month (read here) we looked at some of the most widely used journal rankings, particularly the impact factors, the AJG, and the Financial Times...
Guest article by Katja Gelbrich. There is a golden rule that a role model should always be at least 20 years older than you, right? Here comes the exception: Yany...