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Sungwoo Choi successfully defended his dissertation on “Exploring Service Failures and Recovery Efforts Made by Service Robots” at Penn State School of Hospitality Management last year, and he is finalist...
Sungwoo Choi successfully defended his dissertation on “Exploring Service Failures and Recovery Efforts Made by Service Robots” at Penn State School of Hospitality Management last year, and he is finalist...
Call for Papers for Special Issue of International Journal of Contemporary Hospitality Management The Sharing Economy in a Post-Pandemic World Guest Editors: Kam Fung So K., Viglia G., Liu S.,...
This year’s SERVSIG Awards Ceremony was held virtually on June 11th, 2021 (watch the show here). The following winners were announced and congratulated. Join us again in complimenting them, as...
Rebekah Russell-Bennett and Mark Rosenbaum co-editors of the Journal of Services Marketing (JSM) are pleased to announce and congratulate the winners of the best paper awards and best reviewer awards....
31st RESER Conference: “The disruptive Role of Data, AI and Ecosystems in Services Next Gen” 14-15 October 2021 Bildungscampus Heilbronn, Germany Abstract submission deadline: 7 June 2021 [EXTENDED] 30 September...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Marianna Sigala and Chatura Ranaweera, co-editors of the Journal of Service Theory and Practice (JSTP) are very pleased to announce and congratulate the winners of the best paper award, and...
This is the time when we honor and remember our friend Robert Johnston who started Journal of Service Management 32 years ago. Time passes quickly but our memories of him...
In our new interview series “Legends of Service” we talk with the people who founded our research field about their perspective of the past and future of service research. We...
Guest article by Tor W. Andreassen. Since the crawling out period of service marketing in the early 1980s (Fisk et al 1993), service researchers have informed policymakers and leaders with...
Guest article by Larissa Becker, finalist of the 2021 SERVSIG Best Dissertation Award. I feel honoured to be among the finalists of SERVSIG Best Dissertation Award. Although a great dissertation...