News

CfP JSM: Keeping up with Methods

Call for Papers for a Special Issue of the Journal of Services Marketing. “Keeping up with Methods – Service Marketing Research updated” Co-Guest editors: Kuppelwieser V & Klaus P Deadline:...

Service Journals’ 2022 Impact Factors

The new Journal Citation Report (JCR) metrics (based on data from 2022) were released by Clarivate on 28 June 2023. The JCR indicates the new Impact Factors (IF) for service...

Frontiers in Service 2024 on Amelia Island, FL

Frontiers in Service 2024 “Improving Lives through Service” 26-29 June 2024 Amelia Island, Florida Deadline: 1 January 2024 In 2024, the Frontiers in Service Conference will be hosted by Florida State University‘s...

Articles in Service Journals – May 2023

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals: May 23

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Meet SERVSIG Engagement Officer Lorena Blasco-Arcas

SERVSIG is proud to announce Lorena Blasco-Arcas as the new Engagement Officer of the SERVSIG board. The Engagement Officer is responsible to design new engagement initiatives and to serve as...

SERVSIG turns 30

Open Mic 17 June 2023, 17:00-17.45 Frontiers in Service Conference in Maastricht, Netherlands Join us to celebrate SERVSIG’s 30th birthday at the Frontiers in Service Conference in Maastricht. In this “open mic”...

Lecturer in Marketing at ANU (Cambera, Australia)

Research School of Management, College of Business and Economics at Australian National University (ANU) Lecturer in Marketing (Tenure track) Application deadline: 2 July 2023 Position overview The Research School of Management in...

Deepening Our Theorizing on Customer Experience: A Phenomenological Perspective

Guest article by Yasin Sahhar, finalist of the 2023 SERVSIG Best Dissertation Award. It is a privilege to be among the finalists for the SERVSIG Best Dissertation Award – I thank the...

CfP JoSM: Corporate Digital Responsibility

Call for Paper for a Special Issue of the Journal of Service Management. Corporate Digital Responsibility: Understanding and Mitigating the Challenges of AI, Algorithms and Intelligent Automation Guest Editors: Wirtz...

Bo Edvardsson award 2023 for Werner Kunz

Werner Kunz wins the Bo Edvardsson “Industry Impact in Services” Award 2023. He was awarded for his impactful work in the service research community. Jochen Wirtz mentioned in his laudatory...

AMA SERVSIG Special Session at the Winter AMA 2024 (St Pete Beach, FL)

CALL FOR PAPERSfor the AMA SERVSIG Special Session at the 2024 AMA Winter Academic Conference, February 23-25, 2024, in St. Pete Beach, FL AMA SERVSIG regularly organizes special sessions at...