Guest article by Marah Blaurock, finalist of the 2024 SERVSIG Best Dissertation Award. It is a privilege to be among the finalists for the SERVSIG Best Dissertation Award – I thank the...
The new Journal Citation Report (JCR) metrics (based on data from 2023) were released by Clarivate on 20 June 2024. The JCR indicates the new Impact Factors (IF) for service...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...
Call for paper for a Special Issue of Employee Relations: The International Journal Managing the Twin Transformation: Driving Sustainability and Digitalisation in Organisations Guest editors: Ruiner C, Büttgen M, Weber E, Otto S, &...
Call for paper for a Special Issue of the Journal of Service Theory and Practice. Crafting Immersive Service Experiences: Bridging Fiction and Reality Guest editors: Malodia S, Kunz W, Shukla...
The Centre for Relationship Marketing and Service Management (CERS, Hanken School of Economics, Finland) presented the Grönroos Service Research Award 2023 at the 13th SERVSIG conference in Bordeaux. Professor Jochen...
The editors of the Journal of Services Marketing are proud to announce the 2024 winner of the Steve Baron Award for Outstanding Contribution to the Service Research Community: Professor Bart Larivière (Center for Service...
The Robert Johnston Award recognizes researchers in the service discipline. Journal of Service Management was delighted to announce this year’s award winners (papers published in 2023) at the 2024 SERVSIG Conference in...
This year’s SERVSIG Best Dissertation Award winner (and finalists) were announced and congratulated at the SERVSIG 2024 conference in Bordeaux. Join us again in complimenting them! The SERVSIG Board is...
Guest article by Jonas Holmqvist. In June 2024, we had the pleasure of hosting the 13th AMA SERVSIG Conference at Kedge Business School in Bordeaux. This edition was the largest conference so far...
Guest article by Do The Khoa, winner of the 2024 SERVSIG Best Dissertation Award. The emergence of artificial intelligence (AI)-enabled agents marks a revolutionary step in the service sector. The growing popularity...