News

New Cohort of Outstanding Scholars Named as 2017 AMA Fellows

Guest Article by Matt Weingarden The American Marketing Association is pleased to announce the selection of four extraordinary scholars to be inducted as AMA Fellows. The new Fellows will be...

Assistant Professor in Service Design & Marketing

Maastricht University is hiring! The department of Marketing and Supply Chain Management has 2 interesting positions open, one in service design, one more generally in marketing. It would be great if you...

Visiting Emerging Service Scholars Program at Fordham

The visiting emerging scholars in service research program in the marketing area at the Gabelli School of Business is designed to attract promising PhD students and junior researchers to Fordham...

New Book: Total Value Development

Total Value Development How to Drive Service Innovation By Frank M Hull, Cass Business School and Fordham University Graduate School of Business-Executive Education Christopher David Storey, University of Sussex, UK...

Cornell Hospitality Quarterly calls for manuscripts

The Cornell Hospitality Quarterly (CQ) http://journals.sagepub.com/home/cqx is a peer reviewed, scholarly journal that is published quarterly in association with the Cornell University School of Hotel Administration and the newly formed Cornell...

Hospitality, Health, and Design at Cornell – Review & Photos

The new Cornell Institute for Healthy Futures (2015) role as an important contributor to the fields of senior living, healthcare, and design,was exemplified by its recent symposium: “Hospitality, Health, and Design: In Search...

Does That Free Bottled Water Pay Off?

Submitted by: Recently Rebecca Hamilton, Roland Rust, Michel Wedel and Chekitan Dev Service providers often provide extra goodies (amenities) to try to satisfy their customers and differentiate themselves from their competitors.  How...

CfP JACR: Special Issue on Consumer Response to the Evolving Retailing Landscape

Special Issue of the  Journal of the Association for Consumer Research Consumer Response to the Evolving Retailing Landscape Co-Editors: Barbara E. Kahn, University of Pennsylvania  Jeff Inman, University of Pittsburgh ...

Call for SERVSIG Christopher Lovelock Career Contribution Award 2017

We would like to request nominations for The Christopher Lovelock Career Contribution Award 2017. The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to the...

Call for Emerging Service Scholar Award (granted by dml@UMass)

We would like to request nominations for 2017 SERVSIG Emerging Service Scholar Award granted by the digital media lab at UMass Boston.  SERVSIG and the digital media lab @ UMass Boston are proud to...

Call for SERVSIG Best Service Article Award 2016

Dear Service Community, We would like to request nominations for the SERVSIG’s Best Service Article Award 2016 The “AMA Best Services Article Award” is presented annually by SERVSIG to the...

ICServ2017 Conference in Vienna

5TH INTERNATIONAL CONFERENCE ON SERVICEOLOGY – ICServ2017 July 12-14, 2017, University of Vienna, Austria Deadline: January 31 & February 28th (see below) http://icserv2017.serviceology.org/home The International Conference on Serviceology is an...