Teaching Note: Patient Satisfaction Strategy Map
Guest article by Vikas Mittal Healthcare is one of the fastest growing service sector in the U.S. and world economy. A vast majority of patients rely on getting healthcare services from...
Guest article by Vikas Mittal Healthcare is one of the fastest growing service sector in the U.S. and world economy. A vast majority of patients rely on getting healthcare services from...
This article is part of the How-to… series brought to by Emerald Group Publishing. The other parts of the series you find here. On this page, we summarize the process for...
Call for book chapter proposals “User Perspectives on Mobile Financial Services” Editors Dr. Aijaz A. Shaikh School of Business and Economics, University of Jyväskylä, Finland email: aijaz.a.shaikh@jyu.fi Prof. Heikki Karjaluoto...
Special Issue of Electronic Markets Smart Services: The move to customer-orientation Deadline Extension: March 31, 2017 Guest Editors Rainer Alt (Leipzig University, Germany), rainer.alt@uni-leipzig.de Haluk Demirkan (University of Washington – Tacoma, USA), haluk@uw.edu Jan...
How Digital Health is Revolutionizing Medicine 1st Annual Conference of the UMass Center for mHealth and Social Media May 18, 2017 10:00 am – 3:30 pm It is a pleasure...
Professor Anton Meyer and his team at the Institute for Marketing at LMU Munich would like to invite you to the 25th ICRM – International Colloquium on Relationship Marketing 2017!...
Special Issue of the Service Industries Journal Innovations and Behaviour Change Guest Editor: Janine Dermody, Oxford Brookes University Deadline for abstracts: June, 1 2017 Deadline for full paper submission: November, 30 2017 Serious...
SERVSIG together with Marketing and Society SIG, Teaching and Learning SIG and Global SIG, cordially invite you to their joint reception at the Winter AMA Conference. Details 2017 Winter AMA Conference...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
The Arizona State University Center for Services Leadership and the Co-Chairs of the Third Annual Organizational Frontline Symposium (February 2017) are pleased to announce the awards for our 2017 Young Scholar Research Competition. Research proposals focused...
Created in 1985 the Center for Services Leadership (CSL) is a research and educational center within the W. P. Carey School of Business, Arizona State University. As a premier cross-disciplinary...
Interview was executed by Matt Weingarden, AMA Anders Gustaffson is one of two new members of the AMA Academic Council for the 2016-17 year. A professor of business administration at Karlstad Business...