SERVSIG is proud to present “Best Dissertation Award” that recognizes outstanding doctoral research that demonstrates excellence in originality, rigor, and contribution to service research.
SERVSIG Best Dissertation Award in Service Research Winners
2025 – Karen Tian, University of New South Wales Sydney
(Finalists: Chelsea Phillips, Jenna Barrett)
Award Committee: Eric Arnould (Chair), Roberta Sebastiani, Joona Keränen, Kris Lindsey Hall
2024 – The Khoa Do (Bin), National Tsing Hua University
(Finalists: Marah Blaurock, Tohid Ghanbarpour)
Award Committee: Cristina Mele (Chair), Chia-Chiu Chang, Nima Heirati, Ingo Karpen
2023 – Bieke Henkens, Ghent University
(Finalists: Yasin Sahhar, Janina Garbas)
Award Committee: Yves Van Vaerenbergh (Chair), Carol Kelleher, Sarah Köcher, Paul Harrigan
2022 – Dorottya Varga, Vrije Universiteit Brussel
(Finalists: Laura Colm, Riley Krotz)
Award Committee: Gaby Odekerken-Schröder (Chair), Larissa Becker, Thomas Leclercq, Kevin Kam Fung So
2021 – Larissa Becker, Tampere University, Finland
(Runner up: Sungwoo Choi)
Award Committee: Gianfranco Walsh (Chair), Josina Vink, Paul Fombelle, Kate Letheren, Mohammad Zaki
2020 – Josina Vink – Institute of Design at the Oslo School of Architecture and Design, Norway
(Finalists: Delphine Caruelle, Jonas Heller, Andreas Lechner)
Award Committee: Jagdip Singh (Chair), Anne Madeleine Kranzbühler, Julia Fehrer, Paul Gemmel, Volker Kuppelwieser
2019 – Anne-Madeleine Kranzbühler – Delft University of Technology, The Netherlands
(Finalists: Simon Hazée, Sarah Kocher)
Award Committee: Javier Reynoso (Chair), Lorena Blasco, Sunmee Choi, Wafa Hammedi, Leonard Mandl
2018 – Leonhard Mandl – Catholic University Eichstaett, Germany
(Finalists: Tobias Otterbring, Thomas Leclercq)
Award Committee: Thomas Baker (Chair), Alexander Henkel, Cristiana Lages, Stacey Robinson, Yves Van Vaerenbergh
2017 – Alexander Henkel – Open University, The Netherlands
(Finalists: Robert Ciuchita, Danilo Brozović)
Award Committee: Amy Ostrom (Chair), Arne De Keyser Nancy Sirianni, Maria Holmlund, Mahesh Subramony
2016 – Arne De Keyser – EDHEC Business School, France
(Finalists: Michelle Andrews, Mina Rohani)
Award Committee: Anna Mattila, Allard Van Riel, Jens Hogreve, Yany Grégoire, Jochen Wirtz