At the Frontiers in Service 2026 Conference, Marianna Sigala and Chatura Ranaweera, co-editors of the Journal of Service Theory and Practice (JSTP) were very pleased to announce and congratulate the JSTP Awards winners.
We join them in congratulating the winners and recognising their contribution to the service field.
Highly Commended Paper Award
Irfan Khan, Johra Fatima, Somayeh Bahmannia, Sarvjeet Kaur Chatrath, Naomi F Dale and Raechel Johns
(2025) “Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services”, Journal of Service Theory and Practice, 35(1): 56–88.
Outstanding Reviewer Award
Nikolaos Stylos
Previous JSTP Awards
– 2016
– 2017
– 2018
– 2019
– 2020
– 2023
– 2024
