More people are constantly joining our service community. In this video series, we want to introduce them to you. Get to hear the inspiring story of Yupal Shukla and his path from India to University of Bologna.
Special Section call for papers: Journal of Service Management & GMC 2020 Living and Working with (Ro)bots – The Impact of (Ro)Bots on the Service Frontline New Deadline Full Paper Deadline: October 31st, 2020 Open call Guest-Editors & Track Chairs: Werner Kunz (University of Massachusetts Boston) Arne De Keyser (EDHEC Business School) According to many […]
Guest article by Lars Witell. Rejection: it happens to everyone I opened Outlook, and I saw that we finally had gotten a response from a journal for our paper that was in the 3rd round of revision. I saw that we had a new reviewer — I read the line “This can be of No […]
Guest article by Charles Hofacker It is really a privilege for me to have been asked to peck out some words at the old keyboard for SERVSIG. The honor is especially great given that services marketing folk are known far and wide as a coherent, well-established, active and impactful intellectual community within the larger field […]
27th International Colloquium on Relationship Marketing September 15-18, 2020 DeMontfort University, Leicester, UK Deadline (extended abstract, poster and panel proposal): April 10, 2020 The 27th Annual International Colloquium on Relationship Marketing will be co-hosted by De Montfort University’s Institute of Creative Technologies and Leicester Business School — representing the University’s commitment to interdisciplinary research collaboration. The conference […]
The Center for Services Management: Focus on Silk Road Service is pleased to provide service instructors with chapter slides and a sample undergraduate syllabus that uses Services Marketing 5th edition Concepts, Strategies, & Cases by Hoffman & Bateson (ISBN 9781285429786). The Center for Services Management is proud of our commitment to helping business educators throughout Central Asia […]
Special Issue of Journal of Business Research (JBR) Dark side of business-to-business (B2B) relationships Guest Co-Editors: Piyush Sharma, Russel PJ Kingshott, Tak Yan Leung, and Ashish Malik Submission Deadline: May 31, 2020 — Extended: June 30, 2020 Introduction to the the Special Issue Research on the dark side of B2B relationship has attracted significant scholarly attention in […]
We would like to request nominations for SERVSIG Emerging Service Scholar Award 2020 granted by the University of Porto SERVSIG and the University of Porto are proud to present the Emerging Service Scholar Award. This award recognizes contributions to advancing the study of service research, and will be given annually to honor the contributions of a researcher in the earlier stages of […]
We would like to request nominations for The Christopher Lovelock Career Contribution Award 2020 The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on the development of the services discipline. Career contributions of the candidates should be of […]
Guest article by Bart Larivière, KU Leuven (Belgium), Conference Track-chair for Service Marketing. This is a reminder about the upcoming LaLonde in Service conference 2020, the 16th International Research Conference in Service Management in the South of France (June 2-5, 2020). More information about the submission guidelines are available from the conference website (note that the exact submission date is January […]
AMS Review – Sheth Foundation 2020 Annual Doctoral Competition for Conceptual Articles (ADCCA) Submit by January 19, 2020 Call for Proposals: An Overview Calling Marketing PhD students to submit conceptual research proposals for recognition and a $600 award. Doctoral course and dissertation research involve significant conceptual work (e.g., literature review, conceptual model) that often goes unpublished. Entering […]
Special issue from the International Journal of Bank Marketing Customer experience and retention in a multichannel banking context Guest co-editors: Nizar Souiden and Riadh Ladhari (University of Laval, Canada) Submission deadline: 31 March 2020 To increase customers’ interactions, satisfaction, and retention, many firms have gradually integrated online, mobile, and offline services in their offerings. Hence, customers […]