SERVSIG is happy to announce our first official collaboration with QUIS If you attend the QUIS 14 conference in Shanghai, June 18-21, please join us to our 1st joint QUIS/SERVSIG Session on Global Service Research Collaboration Sunday, June 21, 2015, 12:05-13:05 (closing plenary session of the conference) In this session the leaders from research centers around the world will […]
guest article by V Kumar, JM Editor-in-Chief The discipline of marketing has been in continuous evolution over the last few decades. To understand the forces that have stimulated these changes over time and track the progression of marketing thought, it is essential to identify both the dominant views and corresponding triggers. In my Journal of […]
guest article by Mark Rosenbaum By now, the world has seen the devastation of the April 25 earthquake, as well as its related aftershocks and tremors. Interestingly, journalists tend to cover Nepal’s devastation by highlighting damage done to tangible things, like residential homes, villages, and century-old Hindu and Buddhist relics. We even have photo-journalistic drones […]
guest article of Seigyoung Auh I have always taken the view that reviewing a manuscript is just as important for the development of our profession as is publishing. One cannot exist without the other. I am honored to be able to share my thoughts on what it means to review (at least personally) and how I […]
a guest article by Amy L. Ostrom and A. Parasuraman In a recent article, , co-authored with David Bowen, Lia Patricio and Christopher Voss, we discuss 12 research-priority topics – and 80 related subtopics – that emerged from a global, interdisciplinary, two-phase data collection (qualitative and quantitative) effort. In addition to identifying service topics worthy of […]
CALL FOR PAPERS SERVSIG 2016 The Future of Services in the Heart of Europe Today’s service marketing world is alive with new ideas and trends. Mobile, location-based services are claiming their role in the overall customer experience. Organizations are transforming into service platforms where empowered consumers exchange recommendations and celebrate achievements. Moreover, access to services […]
Call for papers JBIM Special Issue Internet of Things-Driven B2B Service Networks Submission deadline for papers: October 15th, 2015 Guest Editors Taija Turunen, Aalto University School of Business Ville Eloranta, Aalto University School of Science Overview The Journal of Business & Industrial Marketing (JBIM) is calling for submissions for a special issue on “Internet of […]
Special issue of International Journal Of Electronic Commerce on Smart interactions with consumers: from co-creation to smart partnerships In the last decade, marketing has shifted from a traditional product-dominant view, considering the product as the basis of each strategy, to a service-dominant logic, based on the centrality of intangibility in terms of exchanges, relationships, and […]
Call for Paper Int. J. of Services, Economics and Management Special Issue on Innovation for Financial Services: Moving Beyond the Aesthetics Guest Editors: Dr. Anne-Laure Mention, Luxembourg Institute of Science and Technonology and University of Liège, Luxembourg Dr. Denis Dennehy, University College Cork, Ireland Sustainable innovation requires a collaborative attitude towards designing and implementing an […]
Call for Papers Electronic Commerce Research Special Issue on Service and Manufacturing Innovations in e-Business Platforms Theme and Scope E-business continues to fundamentally transform traditional industries and markets, and creates unprecedented service and manufacturing innovations. Examples in service domains include online peer-to-peer lending, crowd funding, open innovation, healthcare exchanges, O2O, and many more (Angst and […]