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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
10 November 2025 (3 pm CET) It is our pleasure to announce the next online seminar, by Ming-Hui Huang (Distinguished University Chair Professor, National Taiwan University) and Editor-in-Chief of the...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...
19th International Research Conference in Service Management 15-18 June 2026 Porquerolles Island, France Submission deadline: 8 January 2026 We are delighted to invite you all to the International Research Conference in Service...
20th International Research Symposium on Service Excellence in Management (QUIS20) 30 June – 3 July 2027 Cambridge Service Alliance, University of Cambridge (Cambridge, UK) More details soon!
Guest article by Marie-Julie De Bruyne about the NaDI-CeRCLe – The Research Center in Marketing and Service Management at the University of Namur in Belgium, for our Service Centers series. A...
Department of Marketing, Schmidthorst College of Business, Bowling Green State University, OH Tenure-track Assistant Professor of Marketing Application deadline: 27 October 2025 The Department of Marketing invites applications for a...
guest article by Jonas Holmqvist When my good friend Matthew Alexander nominated me to write about two of my academic role models, I immediately knew which two important role models...
Jay KandampullyJournal of Service ManagementMentorship Award Application deadline: March 31st, 2026 The Journal of Service Management (JOSM) is proud to establish the Jay Kandampully JOSM Mentorship Award. Named in honor...
Guest article by Lina Fogt Jacobsen and Darius-Aurel Frank. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal...
Special Issue: Generative AI (GenAI) and Agentic AI at the Marketing–Operations Interface in the Production and Operations Management (POM) Guest Editors Recent breakthroughs in artificial intelligence are reshaping how firms integrate...
Call for Paper for a Special Issue of the Journal of Service Management. Service Management and the Imperative of Sustainability Guest Editors: Verleye K, Koskela-Huotari K, Fehrer J & Kaartemo...