SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

How Robots Are Rewiring Human Emotions

Guest article by Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, and  Werner Kunz. The authors are winner of the 2024 SERVSIG Best Service Article Award for “Metaperception benefits of service robots in uncomfortable...

SERVSIG Special Sessions at the Winter AMA in Madrid

If you attending the AMA Academic Winter Conference in Madrid, please consider attending the SERVSIG special session: Topic:Firm Innovativeness And Service Innovation Through The Customer Lens: Insights, Inspiration, And Collaboration...

Webinar: “Agentic AI: The Next Frontier of Service Research”

3 March 2026, 12:00pm (CET) It is our pleasure to announce the next online seminar, by Professor Jorchen Witz (National University of Singapore) with a Keynote Talk on “Agentic AI: The Next...

PhD position on AI and B2B service innovation at Linköping University

Centre for Business Model Innovation, Division of Industrial Management, Department of Management and Engineering, Linköping University, SwedenPhD position “From generic Al to domain-specific value creation” Application deadline: 16 April 2026...

Call for Possible Hosts for the 15th SERVSIG Conference in 2028

Since 1999, the SERVSIG International Research Conference has brought together the global service research community to exchange ideas, build collaborations, and experience memorable academic and cultural events. A core principle...

My Academic Role Model: Christian Kowalkowski

Guest article by Christian Kowalkowski for our My Academic Role Model series. When my good friend Jonas Holmqvist nominated me to write about my academic role models, it was easy for me...

Two PhD positions at Maastricht University

School of Business and Economics, Maastricht University, Netherlands Two fully funded PhD positions within the European Marie Skłodowska-Curie JustHealth Doctoral Network Application deadline: 31 January 2026 Both positions are based...

CfP JSR: AI-Enabled Experience Innovation

Call for Papers for a Special Issue of the Journal of Service Research.  AI-Enabled Experience Innovation Guest Editors: Schmitt B, Huang MH, Sood S & Hao S Submission deadline: 30...

Articles in Service Journals – Oct – Dec 2025

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals: Oct-Dec 25

Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...

Tales from the Wild: Understanding employee well-being with service robots

Guest article by Chelsea Phillips, finalist of the 2025 SERVSIG Best Dissertation Award. We are experiencing a new age, one where service robots are no longer a thing of science fiction. While operating...

2026 CBIM International Conference in Spain

Conference on Business and Industrial Marketing (CBIM)17-19 June 2026 Department of Business Organization and Marketing, Universidade de Vigo, Vigo/Galicia (Spain) Deadline: 16 March 2026 The CBIM International Conference brings together...