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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Guest article by Mark Rosenbaum. In the realm of marketing research, true breakthroughs often come not from laboratories or focus groups, but from real-world observations that challenge existing paradigms. My...
Guest article by Luis Santamaría, and Lola C. Duque. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal of...
Call for Paper for a Special Issue of the Journal of Services Marketing. Service Transformation in Times of Sustainability, Digitalisation, and Conflict Guest Editors: Di Pietro L, Guglielmetti Mugion R,...
The Let’s Talk About Service (LTAS) Conference invites proposals from members of our community to host the 13th edition in December 2026. Why Host?LTAS follows a Serve-It-Forward philosophy: each conference is made possible through...
Linda Alkire and Sertan Kabadayi became Co-Editors-in-Chief of the Journal of Service Management last March. We spoke with them about their vision and plans for the journal, as well as their own...
10 November 2025 (3 pm CET) It is our pleasure to announce the next online seminar, by Ming-Hui Huang (Distinguished University Chair Professor, National Taiwan University) and Editor-in-Chief of the...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...
19th International Research Conference in Service Management 15-18 June 2026 Porquerolles Island, France Submission deadline: 8 January 2026 We are delighted to invite you all to the International Research Conference in Service...
20th International Research Symposium on Service Excellence in Management (QUIS20) 30 June – 3 July 2027 Cambridge Service Alliance, University of Cambridge (Cambridge, UK) More details soon!
Guest article by Marie-Julie De Bruyne about the NaDI-CeRCLe – The Research Center in Marketing and Service Management at the University of Namur in Belgium, for our Service Centers series. A...
Department of Marketing, Schmidthorst College of Business, Bowling Green State University, OH Tenure-track Assistant Professor of Marketing Application deadline: 27 October 2025 The Department of Marketing invites applications for a...