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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Business Problem The airplane boarding process is a critical component of efficient airline operations. The current design of the gate area and boarding process is heavily influenced by the tools...
by Mark Rosenbaum, University of South Carolina. Most service researchers focus on contributing their curiosity, knowledge, and insights to the publication process, to their classroom experiences, and to service endeavors (e.g.,...
by Sabine Benoit, Katrin Scherschel, Zelal Ates, Linda Nasr, and Jay Kandampully The publication we want to share the main results with you was the outcome of group work emanating from a “Lets Talk About...
International Conference on Tourism and Retail Management (TRMC) 2018 3-4 December 2018 Macao Educators, students, and practitioners are invited to a pioneering conference that focuses on cutting-edge developments occurring in...
2019 TCR CONFERENCE Florida State University, USA May 19 – 21, 2019 Conference Co-Chairs: Maura Scott & Martin Mende, Florida State University https://business.fsu.edu/TCR2019 The 2019 Transformative Consumer Research (TCR) conference...
Special Issue of the Journal of Service Research Enacting Service Work in a Changing World Co-guest-editors: Mahesh Subramony, Markus Groth Submission Deadline: September 30, 2018; Service work is being rapidly transformed as...
1st International Workshop on Opentech AI Helsinki, Finland March 13-14, 2018 Free AI Workshop co-created by IBM and VTT Finland organized by Jim Spohrer, Daniel Pakkala, and Susan Malaika Location:...
A new episode of our new video series “VK explains”. Today, VK explains: The VK-way
Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber...
The Marketing Science Institute (MSI) is pleased to announce the results of the 2017 Alden G. Clayton Doctoral Dissertation Proposal Competition. Started in 1984, this annual competition is intended to...
Texas A&M and SERVSIG will co-host the 2018 Winter AMA reception in New Orleans to celebrate the Wilkie Award for Len Berry’s. The William L. Wilkie “Marketing for a Better World” Award...
Responsible Research for Business and Management (RRBM) is dedicated to inspiring, encouraging, and supporting credible and useful research in the business and management disciplines. It is a virtual organization initially...