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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Special issue of the European Journal of International Management Sustainable Orientation of Consumer Generations: COVID-19 and Crisis Impact on Global Community Guest Editors: D.C Dabija & P. Foroudi Deadline: 31...
Special Issue of the Journal of Services Marketing Solving Marketplace Problems for Consumers with Vulnerabilities Guest Co-Editors: R. Johns and J. Davey Submission Deadline (extended): 30 July 2020 BackgroundAccording to...
Rebekah Russell-Bennett and Mark Rosenbaum, co-editors of the Journal of Services Marketing (JSM) are very pleased to announce and congratulate the winners of the award for the outstanding paper and...
14th Convergence: Winning through Service Excellence: Theory & Practice 18-19 December 2020 IFIM Business School, Bangalore [ONLINE] Deadline: 15 October 2020 Globally, the services sector dominates the economies of most...
What factors influence users’ behaviours during services co-creation? Little research has attempted to specify how different factors, such as traits and demographics, might influence users’ behaviours during co-creation. In Driving...
Special Issue of the Journal of International Marketing Well-Being in a Global World Coeditors: A. Grinstein, P. Riefler, and K. Hewett Deadline: 15 December 2020 Well-being is an important and...
Welcome to our new Youtube series “All About Service.” The show, where we discuss current service topics, foster new ideas, explain current research insights, and bridge the area of academia...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last month. For more information about the alert system methodology go here For all previous alerts go here...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Dear SERVSIG Community, After much deliberation and monitoring of the COVID-19 situation, we have come to the difficult conclusion that we need to cancel this year’s Frontiers conference. For those...
COVID-19 has changed the way we work as Marketing scholars and educators, and this dramatic disruption has created significant anxiety within our community. Over the course of the last six weeks,...
2021 AMA Winter Academic Conference:“The Human Side of Marketing in the Age of Digital Transformation”19–21 February 2021St. Pete Beach, Florida Submission deadline: 7 August 2020 Track: Services, Retailing and Entertainment...