SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Call for Nominations: 2025 SERVSIG Best Dissertation Award

The AMA SERVSIG would like to request nominations for the 2025 SERVSIG Best Dissertation Award (sponsored by Maastricht University) SERVSIG and the Maastricht University School of Business and Economics are proud to present the Best...

Call for Nominations: 2025 SERVSIG Emerging Service Scholar Award

We would like to request nominations for the 2025 SERVSIG Emerging Service Scholar Awardgranted by Persis E. Rockwood School of Marketing at Florida State University SERVSIG and the Persis E. Rockwood School...

Call for Nominations: 2024 Best Service Article Award

We would like to request nominations for the SERVSIG 2024 Best Service Article Award  The “SERVSIG Best Service Article Award” is presented annually by SERVSIG to the author(s) of the best article...

Call for Nominations: 2025 SERVSIG Christopher Lovelock Career Contribution Award

The AMA SERVSIG would like to request nominations for the  Christopher Lovelock Career Contribution Award 2025 The “Christopher Lovelock Career Contributions to the Services Discipline Award”  is presented annually by SERVSIG...

Two professor positions: Data Science, and Marketing and Sales Management (ESCP Berlin)

ESCP Business School Berlin One Open Professorship in Data Science One Open Professorship in Marketing and Sales Management Deadline: 13 January 2025 Professor in Data Science, see here. Professor in...

Eureka! – Customer Engagement in Utilitarian vs. Hedonic Service Contexts

Guest article by Lisa Bruggen. I would like to take you on a little journey – and please bear with me. Please think of yourself during retirement. Imagine the days,...

7th Katia Campo Retailing symposium (KU Leuven)

7th Katia Campo Retailing symposium 28 March 2025 Antwerp, Belgium KU Leuven, FEB campus Antwerp is happy to confirm our seventh symposium on Marketing retailing, which is planned on March...

Open position: Service Management and Marketing (University of Namur, Belgium)

NADi-CeRCLE, School of Management and the School of Evening Studies in Economics and Management, Faculty Economics Management Communication Politics, University of Namur, Belgium Full-time faculty position in Marketing and Service...

9th Naples Forum on Service

Naples Forum on Service 9-12 June 2025 Sorrento, Italy Deadline: 25 January 2025 After Capri (2009 and 2011), Ischia (2013), Naples (2015), Sorrento (2017), Ischia (2019), Capri (2021), and Ravello (2023), the 9th Naples...

Redefining the Boundaries of Ownership Through Dynamic Service Platforms: The Rise and Fall of Internal Product Upgrades

Guest article by Janina Garbas, co-author of the 2024 SERVSIG Best Service Article. Dynamic service platforms have been designed to revolutionize the concept of products and redefine the boundaries of...

JOSM Expression of Interest 

Dear SERVSIG Community, I hope you are all well. I am writing to announce the news that Jay Kandampully will be stepping down as Editor-in-Chief of Journal of Service Management...

Articles in Service Journals – Oct 2024

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...