Guest article by Cristina Mele and Gaby Odekerken-Schröder. In the evolving landscape of service innovation, introducing social robots represents a significant leap forward in providing emotional support and functional aid for...
Guest article by Hsin-Hsuan Meg Lee and Lorena Blasco-Arcas.* Imagine a global beauty brand that launches a campaign using a virtual influencer, “Eva,” created through advanced AI technology. Initially, Eva successfully...
Guest article by Jochen Wirtz, Werner Kunz, Stefanie Paluch, and Valentina Pitardi. The Rise of Service Robots As technology continues to advance, service robots are increasingly becoming integral to the...
Guest article by Jenny van Dorn. These are exciting times for people following the developments in the field of robotics. We are flooded with new robots coming out (for instance,...
Guest article by Ross Gordon, Josina Vink, Kaisa Koskela-Huotari, Gauri Laud, & Nadia Zainuddin. In a critical state Service research has undergone significant shifts in its underlying research paradigm over...
Guest article by Andrew S. Gallan. Thank you to Werner for starting this blog series on sharing stories of how research projects originated. This is an important issue for us...
Guest article by Lerzan Aksoy. In an era defined by unprecedented challenges—climate change, poverty, pandemics, and social inequality—businesses are increasingly called upon to play a transformative role in society. The...
Guest article by Tor W. Andreassen. In an era marked by rising isolation, Professor Tor W. Andreassen highlights the urgent need to address loneliness through social entrepreneurship and collaborative innovation....
Guest article by Marah Blaurock, finalist of the 2024 SERVSIG Best Dissertation Award. It is a privilege to be among the finalists for the SERVSIG Best Dissertation Award – I thank the...
Guest article by Do The Khoa, winner of the 2024 SERVSIG Best Dissertation Award. The emergence of artificial intelligence (AI)-enabled agents marks a revolutionary step in the service sector. The growing popularity...
Guest article by Tohid Ghanbarpour. Tohid Ghanbarpour is finalist of the 2024 SERVSIG Best Dissertation Award. Since the 1990s, research on the influence of corporate social responsibility (CSR) on financial performance (FP)...
Guest article by Werner H. Kunz. This is the first article in a new SERVSIG series we are starting. Every researcher can recall a moment when an idea for an...