Can the economy be regenerative, inclusive, and oriented toward social justice and human well-being? This question underpins two visionary frameworks—The Economy of Francesco and Transformative Service Research (TSR)—that, despite originating in distinct domains,...
by Tor W Andreassen Dear SERVSIG Community, As researchers dedicated to advancing service scholarship, we thrive on the free exchange of ideas, rigorous inquiry, and the pursuit of knowledge that...
Guest article by Rebekah Russell-Bennett. When the ancient Greek mathematician and inventor Archimedes ran down the street naked shouting ‘Eureka’ after discovering that water displacement was the clue to solving...
Guest article by Vignesh Yoganathan. Microsoft founder Bill Gates once envisaged that, some time around 2025, robots would become as commonplace in our lives as the personal computer did decades ago, and...
Guest article by Matthew Alexander for our My Academic Role Model series. There is a wonderful BBC institution called Desert Island Discs, where individuals select eight songs they would take if they...
Guest article by Dhruv Grewal, Christopher Lovelock Career Contributions to the Service Disciple Award Recipient 2024. Once more, let me express my sincere appreciation to the AMA ServSig for this...
Guest article by Christian Grönroos, Kristina Heinonen, and Helena Renström. David Ballantyne passed away on 29 September 2024, at the age of 83. Born on 26 November 1940 in Melbourne,...
Guest article by Tor W. Andreassen. A financial focus turns companies into machines for short-term profits. Shareholder returns are prioritized over sustainable value creation. Examples like General Electric, Boeing, and...
Guest article by Tor W. Andreassen. Economic thinking has undergone a remarkable transformation over the centuries, moving from classical notions of efficiency to modern concepts of equity, sustainability, and shared...
Guest article by Lisa Bruggen. I would like to take you on a little journey – and please bear with me. Please think of yourself during retirement. Imagine the days,...
Guest article by Janina Garbas, co-author of the 2024 SERVSIG Best Service Article. Dynamic service platforms have been designed to revolutionize the concept of products and redefine the boundaries of...
In May of 2023, Dr. K. Sivakumar (“Siva”), the Arthur Tauck Chair & Professor of Marketing at Lehigh University, was matched with Ayushi Sharma, Assistant Professor of Marketing at FORE School...