Guest article by Karen Tian, finalist of the 2025 SERVSIG Best Dissertation Award. Digital health services, such as online health communities (OHCs; e.g., mental health communities on Reddit), are redefining how we experience...
Guest article by Jenna Barrett, finalist of the 2025 SERVSIG Best Dissertation Award. When I present my research, I often open with a very simple question. Imagine it is Sunday evening, you’ve...
By Werner Kunz, University of Massachusetts Boston The article is based on a talk at the 3rd Spanish Innovation Index Conference and an upcoming publication in the JOSM (see reference list)....
Can the economy be regenerative, inclusive, and oriented toward social justice and human well-being? This question underpins two visionary frameworks—The Economy of Francesco and Transformative Service Research (TSR)—that, despite originating in distinct domains,...
by Tor W Andreassen Dear SERVSIG Community, As researchers dedicated to advancing service scholarship, we thrive on the free exchange of ideas, rigorous inquiry, and the pursuit of knowledge that...
Guest article by Rebekah Russell-Bennett. When the ancient Greek mathematician and inventor Archimedes ran down the street naked shouting ‘Eureka’ after discovering that water displacement was the clue to solving...
Guest article by Vignesh Yoganathan. Microsoft founder Bill Gates once envisaged that, some time around 2025, robots would become as commonplace in our lives as the personal computer did decades ago, and...
Guest article by Matthew Alexander for our My Academic Role Model series. There is a wonderful BBC institution called Desert Island Discs, where individuals select eight songs they would take if they...
Guest article by Dhruv Grewal, Christopher Lovelock Career Contributions to the Service Disciple Award Recipient 2024. Once more, let me express my sincere appreciation to the AMA ServSig for this...
Guest article by Christian Grönroos, Kristina Heinonen, and Helena Renström. David Ballantyne passed away on 29 September 2024, at the age of 83. Born on 26 November 1940 in Melbourne,...
Guest article by Tor W. Andreassen. A financial focus turns companies into machines for short-term profits. Shareholder returns are prioritized over sustainable value creation. Examples like General Electric, Boeing, and...
Guest article by Tor W. Andreassen. Economic thinking has undergone a remarkable transformation over the centuries, moving from classical notions of efficiency to modern concepts of equity, sustainability, and shared...