Reviews & Report

5th Innovation Index Coalition Summit in Madrid

by Werner Kunz On February 12th, the 5th Innovation Index Coalition (IIC) Summit was held at Universidad Carlos III de Madrid, bringing together an international network of scholars and partners...

NEXSER: An EU-Funded Initiative Bridging Research Horizons Through Inclusive Service Research

Guest article by Florence Nizette and Wafa Hammedi – NaDI-CeRCLe Research Center, Unamur – Belgium. NEXSER Initiative  In an increasingly globalized academic environment, knowledge production remains deeply unequal. While many...

Impressions from QUIS 2025 in Rome

Guest Article by Maria Francesca Renzi and Roberta Guglielmetti Mugion, Department of Business Studies, Roma Tre University The Department of Business Studies at Roma Tre University had the honour of...

SERVSIG at Winter AMA 2025: A Record-Breaking Conference with a Strong Service Research Presence

The 2025 AMA Winter Academic Conference in Phoenix was a record-breaking event, bringing together 920 attendees, including 130+ virtual participants, for three days of engaging discussions and cutting-edge research. With...

Impressions from LTAS 2024

Guest article by Dominik Mahr and Kars Mennens. Looking back at the Let’s Talk About Service (LTAS) 2024 conference in Maastricht fills the organizing committee—Dominik Mahr, Kars Mennens, Tijana Lovrinovic,...

Impressions from SERVSIG 2024

Guest article by Jonas Holmqvist. In June 2024, we had the pleasure of hosting the 13th AMA SERVSIG Conference at Kedge Business School in Bordeaux. This edition was the largest conference so far...

Innovation for a Digital and Aging Society Workshop and the 4th Innovation Index Coalition (IIC) Meeting in Madrid.

Guest article by Lola C. Duque, Luis Santamaria and Tor Andreassen Our world is evolving at an unprecedented pace, and so are the challenges we face. One significant challenge lies at...

Impressions from LTAS 2023: “Emerging Paradigms in Service Research”

Guest article by Linda Alkire and Wafa Hammedi. As we reflect on the 10th anniversary edition of the Let’s Talk About Service (LTAS) conference, we, Linda Alkire and Wafa Hammedi, are...

Impressions from Frontiers in Service 2023 in Maastricht

Guest article by Dominik Mahr. The Frontiers in Service Conference 2023, held in the picturesque city of Maastricht, welcomed service researchers from around the globe for a remarkable gathering. Back...

Impressions from LTAS2022: “Service agility: Moving the discipline forward”

Guest article by Sara Leroi-Werelds. The Let’s Talk About Service (LTAS) conference was founded in 2012 by Wafa Hammedi (University of Namur), Annouk Lievens (Antwerp University), and Bart Larivière (UGent,...

Impressions from SERVSIG 2022 in Glasgow

Guest article by Matthew Alexander. What a pleasure (and perhaps a little bit of a relief) it was for University of Strathclyde to welcome delegates from around the world for...

Digital and cognitive technologies to the fight against COVID-19

Report by Cristina Mele, Tiziana Russo Spena, Marco Tregua, Marialuisa Marzullo, and Adriana Carotenuto from the Innovation & Technical Transfer Area (Lab on Cognitive Technologies and Value Co-creation in Service...