News

CfP SIJ: Phygital Service Economy

Call for Paper for a Special Issue for the Service Industries Journal. The Phygital Service Economy (PSE) for Transformative and Resilient Service Experiences Guest-editors: Batat W Deadline: 15 July 2026 The...

CfP SIJ: AI in Service Research

Call for Paper for a Special Issue for the Service Industries Journal. Benefits, Challenges and Ethical Implications of Using (Gen) AI in Service Research Guest-editors: Do TK, Chan KW &...

CfP IJQSS: Sustainable Services

Call for papers for a Special Issue of the International Journal of Quality and Service Sciences. Advancing Sustainable Services: Circular Economy, Technology, and Future Directions Guest editors: Ungaro V, Mugion...

2025 JSM Awards

Kristina Heinonen and Mark Rosenbaum, co-editors of the Journal of Services Marketing (JSM), are pleased to announce and congratulate the winners of the best paper awards and best reviewer awards. Best Paper...

2025 Christopher Lovelock Award Winner

This year’s SERVSIG Awards winners were announced and congratulated at the Frontiers in Service conference in Montreal. The winner of the Christopher Lovelock Career Contributions to the Services Discipline Award is Janet McColl-Kennedy (University...

2024 SERVSIG Best Service Article Award Winners

This year’s SERVSIG Best Service Article Award Winners and finalists were announced and congratulated at the Frontiers in Service conference in Montreal. This award is presented annually to the author(s) of the...

2025 SERVSIG Emerging Service Scholar Award Winner

This year’s SERVSIG Awards winners were announced and congratulated at the Frontiers Conference 2025 in Montreal. The annual SERVSIG Emerging Service Scholar Award (sponsored by Auburn University) recognizes contributions to advancing the...

2025 SERVSIG Best Dissertation Award

This year’s SERVSIG Best Dissertation Award winner (and finalists) were announced and congratulated at the Frontiers in Service Conference 2025 in Montreal, Canada. Join us again in complimenting them! The SERVSIG Board...

Bo Edvardsson Award 2025

The Bo Edvardsson “Industry Impact in Services” Award 2025 was awarded to Cristina Mele, Rebekah Russell-Bennett, and Mohamed Zaki. These individuals were recognized for their valuable contributions to the service research community...

2025 Grönroos Service Research Award Recipient

The Centre for Relationship Marketing and Service Management (CERS, Hanken School of Economics, Finland) presented the Grönroos Service Research Award 2025 at the QUIS Conference Rome. Professor Cristina Mele received the award recognizing exceptional...

CfP JBIM: Transformative Innovations in Research and Management

Call for Papers for a Special Issue of the Journal of Business & Industrial Marketing “Tackling Grand Challenges: Transformative Innovations in Research and Management” Co-Guest editors: Russo Spena T, Öberg...

The road to unsuccessful innovations is paved with good intentions

by Line Lervik-Olsen, Seidali Kurtmollaiev, and Tor Wallin Andreassen. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal...