News

Service Articles in Non-Service-Specific Journals: Jul-Sep 25

Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...

2026 La Londe Service Conference

19th International Research Conference in Service Management 15-18 June 2026 Porquerolles Island, France Submission deadline: 8 January 2026 We are delighted to invite you all to the International Research Conference in Service...

Save the dates: QUIS20 (2027) in Cambridge, UK

20th International Research Symposium on Service Excellence in Management (QUIS20) 30 June – 3 July 2027 Cambridge Service Alliance, University of Cambridge (Cambridge, UK) More details soon!

Get to know the NaDI-CeRCLe at the University of Namur

Guest article by Marie-Julie De Bruyne about the NaDI-CeRCLe – The Research Center in Marketing and Service Management at the University of Namur in Belgium, for our Service Centers series. A...

Assistant Professor of Marketing at BGSU, OH

Department of Marketing, Schmidthorst College of Business, Bowling Green State University, OH Tenure-track Assistant Professor of Marketing Application deadline: 27 October 2025 The Department of Marketing invites applications for a...

Is Human Service Back?

Guest article by Tor W. Andreassen.  If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal of Service Management...

My Academic Role Model: Jonas Holmqvist

Guest article by Jonas Holmqvist for our My Academic Role Model series. When my good friend Matthew Alexander nominated me to write about two of my academic role models, I immediately knew...

Call for Nomination – Jay Kandampully Mentorship Award

Jay KandampullyJournal of Service ManagementMentorship Award The Journal of Service Management is pleased to remind the community of the Jay Kandampully JOSM Mentorship Award, established to honor the exceptional legacy...

Can DEI (still) be Innovative and Good for Business?

Guest article by Lina Fogt Jacobsen and Darius-Aurel Frank. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal...

CfP POMS – GenAI and Agentic AI 

Special Issue: Generative AI (GenAI) and Agentic AI at the Marketing–Operations Interface in the Production and Operations Management (POM) Guest Editors Recent breakthroughs in artificial intelligence are reshaping how firms integrate...

CfP JOSM “The Imperative of Sustainability”

Call for Paper for a Special Issue of the Journal of Service Management. Service Management and the Imperative of Sustainability Guest Editors: Verleye K, Koskela-Huotari K, Fehrer J & Kaartemo...

SERVSIG MENTORING WEBINAR “Publishing in Top Service Journals”

SERVSIG MENTORING PROGRAM WEBINAR “Publishing in Top Service Journals”3 October 2025 (11 AM EST, 4 PM BST)online This webinar is targeted for early-career service scholars. The purpose of this webinar...