News

2025 Grönroos Service Research Award Recipient

The Centre for Relationship Marketing and Service Management (CERS, Hanken School of Economics, Finland) presented the Grönroos Service Research Award 2025 at the QUIS Conference Rome. Professor Cristina Mele received the award recognizing exceptional...

CfP JBIM: Transformative Innovations in Research and Management

Call for Papers for a Special Issue of the Journal of Business & Industrial Marketing “Tackling Grand Challenges: Transformative Innovations in Research and Management” Co-Guest editors: Russo Spena T, Öberg...

The road to unsuccessful innovations is paved with good intentions

by Line Lervik-Olsen, Seidali Kurtmollaiev, and Tor Wallin Andreassen. If you are also interested in the field of company innovativeness, please consider submitting to the upcoming special issue in the Journal...

20 lessons from the past 20 years (Part 2)

Guest article by Bart Larivière. May, 23, 2005 – May 23, 2025 Today, marks 20 years since I defended my PhD.This week, I took the time to reflect upon my...

2024 Roland T. Rust JSR Best Article Award

The Journal of Service Research (JSR) is pleased to announce its 2024 award recipients at the 2025 Frontiers in Service Conference, held in Montreal, Canada: 2024 Roland T. Rust JSR...

Articles in Service Journals – May-Jun 2025

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals: May-Jun 25

Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...

Two-Day Learning Series with Prof. David Solnet

Two-Day Learning Series with Prof. David Solnet July 10–11, 2025 Block 14, Symbiosis International University, Dubai (Dubai Knowledge Park) Format: Hybrid (In-person + Online via Zoom) Join us for an intensive...

Service Design Global Conference 2025 (SDGC25) in Dallas

Join the conversation in Dallas! Are you a service marketing professional looking to expand your impact? Or a service designer eager to connect with marketing counterparts? If so, we invite...

Impressions from QUIS 2025 in Rome

Guest Article by Maria Francesca Renzi and Roberta Guglielmetti Mugion, Department of Business Studies, Roma Tre University The Department of Business Studies at Roma Tre University had the honour of...

Call for Hosts for 2027, 2029 Frontiers

The American Marketing Association’s Service Special Interest Group (SERVSIG), the INFORMS Society for Marketing Science, the EMAC Service Special Interest Group, and the University of Maryland’s Center for Excellence in...

Postdoc position in Marketing in Lyon

Marketing, Technology, and Customer Insights (MTCI) Research Center, emlyon business school, FrancePostdoc position in Marketing Application deadline: 13 July 2025 emlyon business school invites applications for a Postdoc position in Marketing...