News

The Holy Grail of Customer Experience

guest article by Anne-Madeleine Kranzbühler, winner of the 2018 SERVSIG Best Dissertation Award. “There is only one boss. The customer.” In our current times of independent comparison platforms, online word-of-mouth, and often...

Let’s Talk about Service (LTAS) 2019 in NYC

  8th Let’s talk about Service Dec 4-6, 2019 Fordham University Gabelli School of Business Lincoln Center, New York City This years topic. Achieving Interdisciplinary and Transdisciplinary Service Research” FORMAT...

Frontiers in Service 2020

Dear SERVSIG Community, After much deliberation and monitoring of the COVID-19 situation, we have come to the difficult conclusion that we need to cancel this year’s Frontiers conference. For those...

SERVSIG-Gabelli School of Business Scholarship 2019

The SERVSIG-Gabelli School of Business Travel Scholarship Program aims to provide financial support to a PhD student/junior faculty member from a developing country in Asia, Africa, or South America so...

SERVSIG Best Service Article Award 2018

The “SERVSIG Best Service Article Award” is presented annually by SERVSIG to the author(s) of the best article in the service literature published during the previous calendar year. SERVSIG thanks the...

Jan Schumann is Emerging Service Scholar 2019 (by U Porto)

SERVSIG and the University of Porto are proud to announce the winner of the inaugural Emerging Service Scholar Award 2019. The award recognizes contributions to advancing the study of service research and will be given annually...

Christopher Lovelock Career Contributions Award Winner 2019

The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on...

Liam Glynn Research Scholarship Award 2019 (sponsored by ASU CSL)

SERVSIG and the ASU Center for Services Leadership/Liam Glynn Scholarship gives emerging services scholars the opportunity to attend the Services Doctoral Consortium and the Frontiers in Services Conference. The ASU Center for...

Conference on Creating Value in Kobe: AI and Society

International Conference on Creating Value for the Future of AI and Society October 15-17 Kobe University, Japan The International Conference on Creating Value for the Future of AI and Society...

Lecturer/Senior Lecturer at Surrey UK

Lecturer / Senior Lecturer in Marketing Needed at Surrey Business School Deadline: Friday 16 August 2019 Are you looking for an opportunity or change? Join us at Surrey Business School (Guilford,...

Service Articles in Non-Service-Specific Journals – Jun/Jul 2019 – part 2

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last month. For more information about the alert system methodology go here For all previous alerts go here...

Service Articles in Non-Service-Specific Journals – Jun/Jul 2019 – part 1

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last month. For more information about the alert system methodology go here For all previous alerts go here...