News

Dealing with Rejections – Three perspective that can help

Guest article by Lars Witell. Rejection: it happens to everyone I opened Outlook, and I saw that we finally had gotten a response from a journal for our paper that...

My Life as a Service Wannabe

Guest article by Charles Hofacker It is really a privilege for me to have been asked to peck out some words at the old keyboard for SERVSIG. The honor is...

ICRM 2020 in Leicester, UK

27th International Colloquium on Relationship Marketing September 15-18, 2020 DeMontfort University, Leicester, UK Deadline (extended abstract, poster and panel proposal): April 10, 2020 The 27th Annual International Colloquium on Relationship...

Center for Services Management — Syllabus & Slides

The Center for Services Management: Focus on Silk Road Service is pleased to provide service instructors with chapter slides and a sample undergraduate syllabus that uses Services Marketing 5th edition Concepts,...

CfP JBR: “Dark side of B2B relationships”

Special Issue of Journal of Business Research (JBR) Dark side of business-to-business (B2B) relationships Guest Co-Editors: Piyush Sharma, Russel PJ Kingshott, Tak Yan Leung, and Ashish Malik Submission Deadline: May 31,...

Call for Emerging Service Scholar Award 2020 (granted by U Porto)

We would like to request nominations for SERVSIG Emerging Service Scholar Award 2020 granted by the University of Porto SERVSIG and the University of Porto are proud to present the Emerging Service Scholar Award. This award recognizes...

Call for SERVSIG Christopher Lovelock Career Contribution Award 2020

We would like to request nominations for The Christopher Lovelock Career Contribution Award 2020 The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to the...

5 reasons why La Londe in Service conference is unique

Guest article by Bart Larivière, KU Leuven (Belgium), Conference Track-chair for Service Marketing. This is a reminder about the upcoming LaLonde in Service conference 2020, the 16th International Research Conference in Service...

AMS/Sheth Foundation Doctoral Competition 2020

AMS Review – Sheth Foundation 2020 Annual Doctoral Competition for Conceptual Articles (ADCCA) Submit by January 19, 2020 Call for Proposals: An Overview Calling Marketing PhD students to submit conceptual research proposals...

CfP IJBM: Customer experience and retention in a multichannel banking context

Special issue from the International Journal of Bank Marketing Customer experience and retention in a multichannel banking context Guest co-editors: Nizar Souiden and Riadh Ladhari (University of Laval, Canada) Submission deadline:...

AIRSI2020 in Spain: Artificial Intelligence & Robotics in Service Interactions

Artificial Intelligence & Robotics in Service Interactions: Trends, Benefits, and Challenges 2-3 April 2020 Facultad de Empresa y Gestión Pública, University of Zaragoza (Spain) Submission deadline: 15 Jan. 2020 AIRSI2020...

CfP Cornell Hospitality Quarterly & 2020GMC: Service Innovation and Emerging Technologies in Tourism and Hospitality

Special Issue of Cornell Hospitality Quarterly Service Innovation and Emerging Technologies in Tourism and Hospitality Track Chairs/Special Issue Guest Editors: – Kevin Kam Fung So, University of South Carolina –...