News

Service Articles in Non-Service-Specific Journals – Aug 2019 – part 1

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last month. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – Aug 2019 (part 3)

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Articles in Service Journals – Aug 2019 (part 2)

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Articles in Service Journals – Aug 2019 (part 1)

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

TCR Track: Lisa and Jens on Financial Well-being

Financial well-being is a strong determinant of overall well-being and relevant for consumers at virtually all life stages. Lisa Brueggens and Jens Hogreves Track at TCR 2019 focuses explicitly on...

Reaching for the Stars: Consumers’ Interpretations of Online Rating Distributions

Guest article by Sarah Köcher, finalist of the 2019 SERVSIG Best Dissertation Award. Over the past two decades, rapid advances in technology and the omnipresence of the Internet have led...

Back to the Future: An Update on Customer Value

Guest article by Sara Leroi-Werelds, Assistant Professor at Hasselt University Approximately 30 years ago, Zeithaml (1988) laid the foundations of one of the most universally accepted definitions of customer value...

Two positions at the Hilton College (University of Houston, Texas)

Conrad N. Hilton College of Hotel and Restaurant Management (Houston, TX) Assistant/Associate Professor with expertise in Marketing Assistant/Associate Professor with expertise in Revenue Management The University of Houston is a...

RENTRE’s 2nd International Mobility, Migration and Wellbeing Conference, Istanbul

RENTRE-2 International Mobility, Migration and Wellbeing Conference & Workshop 11-14 December 2019 Istanbul, Turkey Deadline (500-w. abstracts): 20 September 2019 Rentre-2 is organized by Istanbul University and Oxford Brookes University,...

CfP IMM: Customer Engagement Design in Industrial Innovation

Special Issue of Industrial Marketing Management (IMM) Customer Engagement Design in Industrial Innovation (Industrial CE design) Guest Editors: Hollebeek L.D.; Keeling D.I.; de Ruyter K. Submission Deadline (6,000-8,000w. papers):30 July 2020 30...

IFITT Talk “New Technologies and Innovation in Tourism” in Adelaide

IFITT Talk Workshop “New Technologies and Innovation in Tourism” Centre for Tourism and Leisure Management (CTLM), University of South Australia 23 September 2019 New technologies such as artificial intelligence, machine learning...

La Londe conference 2020

16th International Research Conference in Service Management La Londe les Maures, France June 2-5, 2020 [CANCELLED DUE TO THE CORONA-PANDEMIC] Submission deadline: Feb 9, 2020 The La Londe Conference is a...