News

LTAS in New York City (Video)

LTAS in NYC was awesome as expected. See here our small summary video and a big thank you to everybody who was there and contributed. (especially Sertan and Aida) 

5 Thoughts on Writing a Good paper

Guest Article by Jenny van Doorn, Best JSR Reviewer 2019  I was asked to share some thoughts about what I think makes a good paper that is likely to be published...

Call for Case Studies in Tourism, Travel, Hospitality and Events

Deadline (5,500-w. case study): 31 January 2020 We invite Case Studies and associated Teaching Notes to be published in a book (Springer) titled Case based research in tourism, travel, hospitality and events:...

GLOSERV 2020 in Naples

Global Conference on Services and Retail Management 7-10 April 2020 University of Naples Federico II, Naples (Italy) Deadline: 31 January 2020 The services and retail management has become one of...

CCIS-CE Symposium 2020 at Noosa Beach (Australia)

Co-creation in Service and Customer Engagement Symposium 15-17 July 2020 Noosa Beach, Australia Update (February 2020): – Sofitel Pacific Resort, Noosa Heads, Queensland Australia – Max 30 participants – Cost: AUD1300...

30th RESER International Conference in Madrid, Spain

  30th RESER International Conference 18-19 June 2020 New dates: 24-25 September 2020 University of Alcalá, Madrid, Spain Deadline (abstract): 15 February 2020 Extended: 30 May 2020  The EU H2020 project CoVAL on value...

JHTM Best PhD Paper Awards

Submissions open until 30 September 2020 The Council for Australasian Tourism and Hospitality Education (CAUTHE) and the Journal of Hospitality and Tourism Management (JHTM) are seeking to support and celebrate...

A reflection on my research program on AI and service

Guest article by Ming-Hui Huang, recipient of the best service paper award 2018  I am multidisciplinary, with one foot in marketing and one foot in information systems (IS), which sometimes...

FORUM ON MARKETS AND MARKETING (FMM2020) in Helsinki

7th FORUM ON MARKETS AND MARKETING: Institutions, Service Ecosystems and Emergence 4-7 June 2020 Aalto University, Helsinki (Finland) Deadline (500-w abstract): 20 January 2020 The purpose of the forum is to...

A New Generation – Yupal Shukla

More people are constantly joining our service community.  In this video series, we want to introduce them to you. Get to hear the inspiring story of Yupal Shukla and his path from India...

CfP JOSM/GMC – Living and Working with (Ro)bots

Special Section call for papers: Journal of Service Management & GMC 2020 Living and Working with (Ro)bots – The Impact of (Ro)Bots on the Service Frontline New Deadline Full Paper...