News

CfP JoSM: The Future of Work – Service Employee-(Ro)bot Collaboration

Call for Papers for a Special Section of the Journal of Service Management Guest-Editors & Conference Track Chairs: Kunz W, Sajtos L, & Flavián C. Full Paper Deadline: 31 October...

2022 SERVSIG Award Winners

This year’s SERVSIG Awards winners were announced and congratulated at the SERVSIG conference in Glasgow, and the Frontiers conference in Boston. Join us again in complimenting them, as well as...

2023 Young Scholar Research (YSR) Competition

7th Annual Young Scholar Research Competition at the 2023 OFR Symposium (co-located with the AMA Winter Educators’ Conference) February 9-10, 2023, Nashville, TN Deadline for submission: 7 November 2022 Organizational Frontlines...

Articles in Service Journals – May – Jun 2022

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals: June 22

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Save the dates for La Londe 2023

Last June 2022, the 17th La Londe Conference on Service Management, “A TRIBUTE TO PIERRE EIGLIER” took place on the Porquerolles Island in France. The next La Londe Conference in...

Professorship in Service Management at the University of Rostock (Germany)

Institute of Business Administration (Faculty of Economic and Social Sciences), University of Rostock Professorship in Service Management Application deadline: 2 September 2022 Founded in 1419, the University of Rostock is...

Service Journals’ 2021 Impact Factors

The new Journal Citation Report (JCR) metrics (based on data from 2021) were released by Clarivate on 28 June 2022. The JCR indicates the new Impact Factors (IF) for service...

LTAS 2022 in Hasselt

Let’s Talk About ServiceService agility: Moving the discipline forwardHasselt University, Belgium 7-9 December 2022 Deadline: 10 September 2022 In 2022, the LTAS workshop will be hosted by Hasselt University. The...

Service Articles in Non-Service-Specific Journals: Feb – May 22

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

QUIS18 in Hanoi, Vietnam

The world’s best conference on service management is coming to the most exciting location in South East Asia! The 18th International Research Symposium on Service Excellence in Management (QUIS18) will...

CfP JSTP: The Bright & Dark Sides of Smart Service

Special Issue in Journal of Service Theory and Practice The Bright & Dark Sides of Smart Service (Technologies) Guest editors: Bilstein, N, Henkel, A & Heinonen, K Deadline: 23 January...